Customer Service – Call Center – Full Time or Part Time – Work from home
Job Description
You take ownership of the online merchant issue.
You want to solve the challenge on their first call with you.
You enjoy the challenge of having the frustrated, angry and “at the end of their rope" caller end the call satisfied and thanking you for your assistance.
Either full time or part time, you get to solve the issues the first time because you have the ability and the authority to solve many of the challenges you’ll face… no escalating… no callbacks. For you, it’s about resolving the customer’s challenges the first time.
Promptly and professionally resolve incoming customer inquires both by phone or email
Contact customers to respond to inquiries or to notify them of actions
Examine all relevant information to the inquiry and use critical thinking to identify solutions
You may have an opportunity to schedule your own shifts in our 24/7 environment
Consider when you’ve called your favorite internet retailer. You know what it’s like when you receive one part of your shipment but not the other. You get frustrated when you are unable to enter a different shipping address. Answering these questions and more, from straightforward technical support like password resets, to challenging “I received the wrong product" calls, you’ll provide remarkable customer service… customer service where at the end of every call you are praised for diffusing the issue courteously with empathy and professionalism.
Join our at home call center opportunity and be a part of ending customer service frustration.
You are a customer service professional; you have proven experience making quick decisions that balance the customer relationship with profitability. While you have the authority to expedite shipping, will doing so leaving the customer with a better impression and more engaged in the experience? In addition to having proven past experience helping customers, you’ll also have experience
Understanding fashion and brands… knowing when it’s a FLIP dress or a Flip™ camcorder
Social perceptiveness, being aware of others’ reactions and understanding their reactions
Excellent listening & communication skills creating empathy & trust with the customer
Adapting to change while maintaining attention to detail & organization
Computer literate & skilled navigating through multiple screens
Excellent verbal and written communication skills – including grammar and voice quality
Self-sufficient and dependable
Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance real time… just like walking down the hall to solve a problem with a colleague.
Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation
Previous call center or customer service experience.
Key Skills: Fresher, Under Graduate, MBA Marketing, HR, Day Shift, Excellent Communication, Housewife, Female, Part Time
Other state candidates. Apply Now
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