Job Summary:
This position is responsible for taking calls
from the customers and responding to their questions, inquiries and concerns
about their specific communications products/services.Job Duties and Expectations:
Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
Informs customers about services available and assesses customer needs.
Handles customer problems related to product function or the replacement of defective parts.
Completes, processes, and maintains applicable paperwork and records.
Qualifications
EXPERIENCE:
Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experience is a plus!
Recruitment for the following job codes also
Warm Regards
HR Executive
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