Job Summary:
If you are passionate about customers, love to lead a high
energy team, and strive for excellence in all you do, be an Assistant Store
Manager. As an
Assistant Store Manager, you will find the excitement of
being a leader responsible for impacting the dynamic growth of the region's
most successful bank.
It's all about YOU! You will be empowered to make
difference.
Manages overall daily store operations including
implementing policies and objectives
Recognizes the need to negotiate/influence Employees and
Customers and is able to influence/negotiate the outcome within the store
Ensures that Teller Operational Standards, including proving
the vault, Store Recap, drawer management and settlement competency are
completed in accordance
with company policy
Assists in the management of monthly audits and related
reports and ensures the integrity of Store Operations through Store self audit
Proficiently serves as an active Certified Consumer Lender
and Notary for the Store with plans to increase loan volume
Coaches team members on identifying sales opportunities and
may refer Customers to appropriate Store Employees or internal Business
Partners
Serves as a first line Escalation Manager for Customer
problem resolution, including assisting team members with difficult Customer
inquiries and complaints
Proactively leads, manages, motivates and coaches employees
to produce desired sales results, advice and CWI strategies measured by
designated metrics
Ensures that Store is executing on established CWI
initiatives and exceeding customer expectations; reviews and monitors CWI
results and responds to customer
issues as appropriate
Attracts and retains diverse talent and provides leadership,
coaching and mentoring to employees
We recruit also:Warm Regards
HR Executive
Customer Is King
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