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Senior
Associate Analyst & new jobs listed for the day
Provides
ongoing client support in the INVESCO Global Service Desk by ensuring that
appropriate schedules are maintained and met, all processes are documented and
current, measures are in place to detect work process failures, and appropriate
quality assurance measures are in place.
Primary
Duties/Responsibilities:
Identifies
discrepancies within documented procedures and reports them to management.
Reports
problems and escalate issues to proper support teams according to defined
procedures.
Respond
to user help calls as required support of all systems.
Assist
in performing manual and clerical functions as required by the IT Services
Department.
Participate
in troubleshooting efforts with support personnel on factors impacting
production systems.
Update
process documentation as required.
Assist
in the completion of special projects for the IT Infrastructure Shared Services
team.
Be
able to work independently with minimal supervision
General
knowledge of industry standards monitoring tools.
Keep
abreast of current developments and trends in information technology through
networking, continuing education and industry/technology publications.
Implement
programs and systems required in support of assigned tasks.
Assist
in the implementation and training of team members as necessary.
Represents
the IT Service Desk team at meetings and/or planning sessions.
Prepares
minutes as requested.
Provide
administrative support for department Senior Managers.
Qualifications
Formal
Education:
A
Bachelor’s Degree in Information Technology Systems is preferred.
WORK:
A
minimum of three years of helpdesk experience in an IT environment is required.
Skills:
Interpersonal
skills necessary to effectively interact and communicate with a variety of
individuals at all technical levels are required. Must posses a solid understanding of systems
operation and be able to use computer terminals and peripheral equipment. Must have exceptional ability in diagnosing
and solving systems problems while maintaining professionalism and
courtesy. Must have the ability to
establish priorities, meet deadlines and concentrates on detailed information
in a fast-paced, demanding work environment.
The ability to cooperate in a team environment is critical.
See
more at: http://www.customeriskinginc.com/
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Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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