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To provide second level technical support to the end user of the agency's computer and equipment,including software,hardware.To provide direct support to divisional management teams for planning and contract and proposal support.Proactively monitor and provide direct end user hardware and software support to all end users.Document and follow up with hardware and software issues.Troubleshoot technology problems according to escalation protocol.Maintain hardware and software inventory.Configure and distribute hardware.Assist in testing new hardware and software prior to implementation.Stay abreast of new technologies.Document software license compliance.Install/upgrade operating system and standard workstation software.Provide technology training and user assistance.
Keywords:MIS Report , Data Analyst
