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Cisco
VoIP Engineer & new jobs listed for the day
Follow
established policies and operating standards, as well as industry best
practices, in providing telecommunication services.
· Document and maintain telephony
standards documents (COE).
· Maintain current state diagrams and
documentation of telephony systems.
· Perform preventative maintenance and
security administration functions.
· Set service expectations for changes
with vendors and coordinate delivery of their services.
· Accountable and responsible for
software and hardware updates of telecommunications systems.
· Troubleshoot problems associated with
services for clients. Work with users, vendors and other technical personnel to
identify and resolve problems and malfunctions and perform repairs.
· Perform regular and periodic
utilization and capacity planning analysis and report.
· Maintain competency in related
technologies, including operating systems, associated tools and sub-systems.
· Interface with others on system
infrastructure problems, technical concerns, and financial issues.
Qualifications
Engineering
degree in computer science, engineering or telecommunications and/or 5+ years
of equivalent network and telephony experience.
· 5+ years of information technology
experience including at least 2 years or more of direct customer support.
· 5+ years of direct hands on experience
administrating and installing Cisco Call Manager, Cisco Unity Voicemail,
IM&P.
· 5+ years of Cisco IOS experience,
specifically regarding QoS and voice gateway configurations (MGCP, SIP, H.323).
· Relevant certifications desired (CCVP,
CCNP , CCIE- Preferred).
· Avaya administrative experience a plus
but not a requirement.
· Knowledge on vmware, Jabber,
telepresence and other Cisco unified communication technologies products and
Microsoft Lync.
· Knowledge and understanding of ITIL
process.
· Excellent written and verbal communications
skills.
· Demonstrated understanding of TDM and
IP Telephony concepts, networking/distributed computing environment concepts;
knowledge of and experience with principles of routing/switching, client/server
programming, and the design of consistent network-wide telephony system
layouts.
· Demonstrated oral and written
interpersonal, communication, analytical, presentation, and organizational
skills; the ability to meet deadlines/work independently.
· Must be adept at handling multiple
assignments in a timely manner and meeting assigned deadlines
See
more at: http://www.customeriskinginc.com/
How to Apply? Apply Online
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HR Executive
Customer Is King
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