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Bilingual Customer Care Representative is responsible for handling the inbound calls;Responsible for taking inbound calls directed from the queue;noting each account with the call content;reviewing accounts and answering customer questions.Accurately and effectively communicate direction with departmental staff members verbally and in writing;Ability to multi-task in a fast-paced environment; Must be extremely detail-oriented and able to make sound decisions;Professional phone skills.
Keywords:BPO, ITES, CSE,SUPPORT
