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Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.Creating goals and objectives for the department, which includes an annual operating budget and amarketing plan to promote new and repeat business.Providing training on administrative policies and procedures for all department personnel.Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
Keywords:Production, works manager, Factory Manager
