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Entry level position providing assistance and training to users of our Client's & requires knowledge of Microsoft Office products and the ability to think logically, organize and prioritize tasks, and communicate effectively with all levels within our organization. General experience in Consulting or help desk. A working knowledge of Microsoft Office products including, Instant Messaging, Outlook, PowerPoint, Excel, Word and InfoPath required. Provide first-level contact and problem resolution by following procedures and policies for the handling of support incidents. Maintain communications with customers during the problem resolution process. Utilize superior customer service skills. Analyze and resolve issues using clear and logical thought processes, applying knowledge and experience. Document and track requests for assistance. Escalate unresolved issues to higher level support in accordance with established policies and procedures. Provide follow-up status to requesters in accordance with established policies and procedures. Review and update Help Desk documentation as assigned. Help Desk, Level I support, MS Office, SharePoint, IM, Outlook, InfoPath, Remedy, Customer Service, Desktop Infrastructure (VDI), design Enterprise Virtualization / VDI platforms, VMware ESX, vCenter, Leostream, MS Apps, Active Directory, Exchange, SCCM, VCP certification.
Keyskills:Help Desk, Level I support, MS Office, SharePoint, IM, Outlook, InfoPath, Remedy, Customer Service, Desktop Infrastructure (VDI)
