Job Summary:
Help Customers Today, Shape the Technology of
Tomorrow
This team enables customers do their very best
today and helps shape the emerging technologies of tomorrow.
The primary responsibility of this role is to
represent the client and communicate with corporate customers via telephone,
written correspondence, or electronic service regarding technically complex
escalated problems identified in software products.
Tasks:
Solve highly complex problems, involving broad,
in-depth product knowledge or in-depth product specialty; may include support
of additional security technologies. Frequently, these problems will not only
be technically complex, but will be politically charged situations requiring
the highest level of customer skill.
Collaborate on cross-team and cross-product
technical issues by working with resources from other groups as needed to
resolve customer issues including Technical Leads and Escalation resources when
appropriate.
Responsible for managing relationships with
customers and partners including thoroughly documenting case work and driving
the quickest resolution possible to the customer's issues.
Develop specialized low level expertise in
complex technologies. Mentor others and share information to help improve
overall knowledge of group or organization.
Mentor front line support organizations,
providing mentor and escalation support for complex technical and political
issues.
Represent the company professionally in all
on-site situations.
Actively participate in triage meetings to
share knowledge with other engineers in order to resolve customer solutions
efficiently. Share best practices with team members. Act as technical resource
for broad and complex issues, and assist Account Manager teams in a technical
capacity as needed. Report software bugs and customer suggestions as needed.
Requirements:
Ideal candidate has four year degree or 5+
years related work experience
Must have strong customer service, accurate and
logical problem solving, and communication skills (written and spoken English),
and the ability and desire to excel in a team environment
Windows Server and Client Technologies
Enterprise Active Directory management and
administration
Active Directory Replication
Group Policy Configuration and User Experience
technologies
Active Directory Migration
Preferred Qualifications:
Hands-on experience with enterprise products
(Windows Server, Exchange Server, SQL Server)
MCITP+ EA, MCSE, MCSA preferred
Additional Certifications a plus - Cisco,
Novell, Unix, Compaq, Dell, etc.
We recruit also:
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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Job Summary:
The SQL Database Administrator (DBA) is
responsible for providing technical support for the retail point of sale
database environment including the development and organization of the
databases, assessment and implementation of new technologies, and providing IT
with a long-term perspective on the relationship of database technology to the
business opportunities facing Jos.
Working with architecture, application
development, and operations to help achieve a state-of-the-art environment that
meets current and future business objectives
Trains and develops technical support and
applications staff to better utilize on-line processing databases environment
Provides and designs tools to assist in the
management of the database and transaction processing environmen
Provides a working model of the transaction
processing environment for capacity assessment and planning
Develops methodology for the ongoing assessment
of database performance and the identification of problem areas
Develops disaster recover procedures for the
database environment
Provides leadership during the development and
enhancement of production applications including working with applications,
technical support, operations and vendors during the design, development, and
implementation of applications
Work with others in IT to build the logical
database area and provide technical guidance during all phases of the
development process.
Work with vendors in evaluating and
implementing new technologies.
BE or BS Degree in one of the following subject
areas: Computer Science, Business Administration, Information Technology or
related field preferred- 3-5 years IT operation with strong understanding of
database structures, theories, principles, and practices- 6-8 years Microsoft
SQL Server experience- Understanding of, and experience with, server-client
computing and relational database environments
Experience with data management and data
processing flowcharting techniques.
Knowledge of reporting and query tools and
practices
Good understanding of the organizations goals
and objectives.
Good interpersonal, written, and oral
communication skills.
Technical documentation skills.
Ability to present ideas in user-friendly
language.
Self motivated and directed, with attention to
detail.
Able to prioritize and execute tasks in a
high-pressure environment.
Experience working in a team-oriented, collaborative
environment.
We recruit also:
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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never miss an email!
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Job Summary:
Are you excited about free and open source
solutions? Do you want to help prove that free and open source software can
replace commercial software for end users? Amazon.com Corporate Infrastructure
is looking for a Technical Program Manager to work as part of a
cross-functional team to decrease our dependence on commercially licensed
software. This team seeks out opportunities to eliminate license costs while
providing appropriate tools and capabilities that result in an excellent user
experience. The value that this team delivers is directly measurable in
elimination or avoidance of license costs.
In this role you will collaborate with the
engineering teams to deliver the best products with most efficient use of
resources and technologies. You will work with all the stakeholders to assemble
project teams, assign responsibilities, identify appropriate resources needed,
and develop schedules to ensure timely completion of projects by meeting
project milestones. You will also assess risks, anticipate bottlenecks, provide
escalation management, make tradeoffs, balance the business needs versus
technical constraints and encourage risk taking behavior to maximize business
benefit.
Successful candidates will have a technical
background, be detail driven and have excellent problem solving abilities. You
should not only be passionate about delivering extensible, on-time solutions,
but should also be obsessed with contributing to the development of
high-performance teams through rigorous goal-setting, disciplined attention to
performance metrics, continuous process improvement and mentorship.
Interact with Project Sponsors, Technical
Program Managers and multiple Engineering Teams to define and deliver complex
features.
Lead the effective and efficient delivery of
the large, complex projects.
Anticipate bottlenecks, provide escalation
management, anticipate and make tradeoffs, and balance the business needs
versus technical constraints.
Maximize resources for the greater good of the
organization.
Identify, assess, track and mitigate issues and
risks at multiple levels.
Create, maintain and disseminate project information
to stakeholders.
Drive effective teamwork, communication,
collaboration and commitment across multiple disparate groups with competing
priorities.
Amazon is an Equal Opportunity Employer
3+years experience managing complex technology
projects
Prior experience with agile methodologies
Experience with project delivery for large,
cross functional projects
Experience developing Internet products and
technologies
Bachelor’s Degree or 4+years equivalent work
experience
Excellent written and oral communication skills
Quantitative analytical abilities
Proven problem solving skills
Strong organizational skills
Excellent technical skills
Degree in computer science or engineering
preferred
Previous work experience as a software
developer or systems engineer
We recruit also:
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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never miss an email!
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Job Summary:
Advanced skill distribution role. Individual
may work in any of a variety of distribution roles.
Receives incoming shipments of merchandise.
Conveys materials to or from storage or work
sites to designated areas.
Verifies receipts against delivery manifest
and/or purchase order.
Will be responsible for becoming certified to
operate power equipment.
Stocks merchandise in proper locations.
Fills customer orders.
Packs a variety of products.
Assembles orders for pickup or for loading on
delivery truck.
Process customer returns.
We recruit also:
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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never miss an email!
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Job Summary:
We are seeking a passionate and seasoned
technical program manager and software developer with extensive experience
developing impactful online experiences for internal and external audiences.
This role requires a blend of strategic
business insights, data analysis and excellent communication skills.
This position will work side by side with both
business and technical teams and will need to be able to translate business
requirements into technical requirements, making recommendations on tools,
processes and solutions.
The ideal candidate is self-directed,
enthusiastic and understands how to get things done through influence and
collaboration.
The candidate should have a BA or BS
undergraduate degree.
Lead cross-functional teams to develop
technical solutions that meet business requirements, in alignment with eBay's
global communications strategy.
Develop a trusted advisor relationship with IT
business partners and drive to joint accountability.
Drive internal best practices around project
templates, tools, utilities and processes.
Gather project requirements and translate
business cases into technical IT requirements.
Develop project plans, objectives and schedules
that support department needs.
Work with cross-functional business partners to
define the scope and business objectives to meet targeted project goals and
deadlines.
Help prioritize requirements and drive
resolution of issues/dependencies across multiple work streams.
Provide technical/thought leadership and
recommendations that influence product strategy.
Manage and implement updates to pages and
content using SharePoint, HTML and other platforms to be determined.
We recruit also:
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
Add CUSTOMER IS KING to your address book and
never miss an email!
Find out how! (customeriskinginc.com)
Get inside info on all things Customer is king
inc!
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Twitter!
