Monday, August 16, 2010

Applications Engineer

Primary Responsibilities:

¨     Analyze incoming inquiries and ensuring the customer’s goals are understood.
¨     Performing heat transfer calculations including two-phase process liquids.
¨     Develops heat exchanger design in conjunction with Production, Quality Control, R&D, and Engineering.
¨     Develop quotation including choosing best WPHE design, costing relevant heat exchanger, determining pricing level and commission, write up of quotation, and gathering information for bid sheets.
¨     Oversee orders by reviewing them, working with drafting to ensure shop drawings are prepared that meet customer’s requirements, answering customer or representative’s questions on quotations and drawings, writing change orders, and addressing fabrication issues with customers.
¨     Initiates RMA requests and assist RMR reports for returned or nonconforming goods.
¨     Initiates rework order for nonconforming goods
¨     Address all technical issues with customers and representatives from inquiry to after sales
¨     Assist in training at rep. seminars
¨     Travel to meet customers on special projects
¨     Attend trade shows


Position Competency Requirements:

¨     Four year degree with major or minor in chemical or mechanical engineering, manufacturing engineering, or industrial engineering
¨     Excellent oral and written communication skills
¨     Thorough knowledge of PC based word processing and spreadsheet software.
¨     Knowledge of HTRI software program is a plus
¨     Knowledge of process design and operation is a plus
¨     Must be able to pass the engineering aptitude test with a minimum score of 70%
¨     Good interpersonal relationship skills


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