Our Field Support System Technicians are expected to provide a high level of customer service and support while ensuring quality service delivery through the following activities
· Providing Level 2 onsite software and hardware support including hardware break/fix
· Configuring, assembling, and installing desktop workstations and peripherals
· Providing IMAC (install, move, add, change) services
· Managing workflow and priority of tasks
· Mentoring junior team members and provide the highest level of customer service
· Providing support to executive clients while ensuring quality service delivery
· Providing media management support
· Ensuring adherence to asset management procedures
· Ensuring timely resolution in order to meet Service Level Agreements
To succeed in this role you will need extensive relevant experience in a desktop support environment with a demonstrated level of quality customer service focus including executive support. It is necessary to work independently, multi-task under pressure, apply good verbal and written communication skills, and impart your knowledge to more junior team members. Lifting of IT desktop equipment and peripherals will be required.
These represent positions that will allow you to apply your skills and experience in a team that is increasingly involved with ongoing challenging work and engaging projects during the continued evolution of a leading, global IT company.On call and a shift rotation may be required for some positions and Security clearances will be viewed favourably.
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