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Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested.Tracks and documents inbound support requests and ensures proper notation of customer issues.
Key skills: banking domain, banking operations
