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Excellent communication Skills written & verbal Good customer interaction and result oriented.Troubleshooting skills - Windows XP,Outlook,Laptop related issues,Internet Issues, Wireless/Bluetooth issues, Data Card issues.Knowledge of blackberry mail configuration and troubleshooting.Escalation Management.Excellent communication and organizational skills.At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage).Understanding of Microsoft Windows systems and network security concepts.Comfortable in working in rotational shifts.Good in analyzing root cause and providing the resolution.
Keywords:Computer Networking,IT Infrastructure Networking
