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To provide second level technical support to the end user of the agency's computer and equipment, including software, hardware. To provide direct support to divisional management teams for planning and contract and proposal support. Proactively monitor and provide direct end user hardware and software support to all end users.Document and follow up with hardware and software issues Troubleshoot technology problems according to escalation protocol.Maintain hardware and software inventory.Configure and distribute hardware.Assist in testing new hardware and software prior to implementation.Stay abreast of new technologies.Document software license compliance Install/upgrade operating system and standard workstation software.Provide technology training and user assistance.Assist director with day to day operations in their assigned divisions working with the ED and management team.Assist in the selection, contract negotiation, installation, and support of the division's MIS resources including hardware, software and communications.Provide project management for assigned divisional technology projects.Monitor compliance with CHS MIS standards and policies.Ensure division's compliance with security policies for data and software.With Quality Improvement, ensure that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards.Assist in developing Quality Improvement measures for information technology.Provide new staff orientation on MIS procedures.Provide telecommunications support.Assist in the development of MIS documentation.Prior network design and troubleshooting experience.Good interpersonal skills, problem solving skills with the ability to work independently Ability to manage multiple tasks and conflicting priorities.Ability to communicate on a non-technical level,to learn new skills quickly and take the initiative.Strong customer service skills.
Keywords:MIS Report , Data Analyst
