Customer Support Assistant

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Under the direction of the Property Manager, the Customer Support Assistant is responsible for handling administrative activities and paperwork for the property.

Provides support for property management and monitors office needs. Specific duties include generating lease and renewal paperwork, and other general administrative duties. Some leasing activity may be required. Other duties vary depending on the needs of the specific property. ESSENTIAL FUNCTIONS: Responsible for the administrative activities involving new and renewal leases. Such duties include but are not limited to: Processes all applications and communicates results to the leasing staff. Sets appointments for new residents to sign leases and conducts apartment and community orientation In addition to PM, contacts all new move-ins and welcomes them to their new home Sends residents who have signed renewals a thank you e-mail/card/or via a phone call Handles all administrative paperwork for leases, renewals, roommate releases/add-ons, and CTC/on-sight transfers Performs leasing activities as needed Checks for e leads routinely throughout the day and monitors for timely follow up Responsible for an array of customer service activities designed to create loyal customers, throughout their Equity experience. Such duties include but are not limited to: Contacts all residents 5-months out of lease expiration for customer service Check-up Contacts all previous weeks residents with completed service requests to make sure everything was done to residents satisfaction Sends Birthday cards to residents each month E-mails residents weekly who have received parcels Assists with Notice to Vacate paperwork and schedules pre-walks Prepares pre-bills for Notice to Vacates and collects potential dollars prior to vacate Receives and secures move out keys Responsible for the scope of projects and administrative tasks which ensure the smooth operation.

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How to Apply

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Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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