Saturday, January 4, 2014

Technical Design Engineer

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Design, verify, and provide detailed engineering solutions proposed by Network Integration for solving the
physical infrastructure and WAN/LAN networking infrastructure business needs for customers. Develop detailed WAN designs for customer RFP's, RFI's, and unsolicited bids. This includes Network Analysis, Network Topology drawings, circuit mapping, and technical design write-up.Provide technical support for sales teams. Develop detailed bill of materials (BOM), scope of work (SOW) and written technical responses associated with the development of customer proposals. Provide telephone technical support to the engineering overlay sales forces. Financial analysis of projects, safety programs and other administrative requirements

Specific details of this position are

The primary responsibility of a Call Recording Specialist is to be the frontline technical subject
matter expert for the Call Recording application, NICE Systems suite.

To manage and coordinate the technical aspects of Call Recording projects.

Must be able to quickly get to the root of customer problems by gathering all
the necessary technical information then analyzing, troubleshooting, and
ultimately resolving customer application concerns and designs.

Typical Duties:

To have overall responsibility of the integration, implementation and testing
of Call Recording systems.
To be responsible for staging new complex solutions prior to implementation.
To provide technical assistance to project managers in validating and preparing
for validation.
To verify site prerequisites.
Supporting the GCSC team on trouble tickets by identifying or confirming
customer's issues (setting up schedules, loading software) or technical issues
(hardware, software, functionality, bugs) . Prioritize criticality of case.
Hardware replacements with HP by providing detailed step-by-step
instructions to HP technicians performing the work
Recommend service packs & hot fixes
Manage customer and vendor relationships
Be available for after hours technical support when needed
Must be flexible and prepared to travel

Education: Degree preferred but not required
Must possess excellent communication and interpersonal skills and in-depth
Technical knowledge of all NICE Systems products.
Must be organized and timely and able to remain focused and calm in pressure situations
Establishes and maintains effective customer relationships
Gains the customers trust and respect
Shares knowledge with others
Defines success in terms of entire team
Reliable
Can be counted on to go above and beyond normal expectations
Provides detailed follow-up on all issues

Qualifications

Requirements:

Exceptional troubleshooting and problem solving skills
Thorough experience and understanding of Windows Operating Systems
Good knowledge of PABX (Avaya), dialers, ICM, CTI data and SQL
Ability to quickly learn new software tools
Excellent verbal & written communication and interpersonal skills
Must be dedicated to meeting the expectations and requirements for internal and external customers
Must be able to work independently and learn quickly
How to Apply
Apply Online           
Apply Here By Choosing Multiple Job Codes




















                              

Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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