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Customer Service / Client Care
Provide customer service support and information
to external and internal customers including, Sales Force, corporate
departments, and other business unit employees, that meets or exceeds
expectations. Provide a positive customer experience that will promote future
business through courteous, accurate, and prompt responses to inquiries. Daily
responsibilities will include processing orders, providing status to orders,
providing quotes, and providing product information. Communicate order status
or other items such as backorders, substitutions, pricing, discounts and
product compatibility issues to customers. May be responsible for processing
customer return authorizations.Ideal candidate will have exceptional customer
service skills as well as the ability to make decisions with minimal
supervision, handle a high volume of incoming calls, emails and paperwork. In
addition, the ability to multi-task and work in a team environment is critical.
Excellent oral and written communications skills, good analytical and problem
solving skills, and excellent computer skills are needed as well as strong
organizational skills and the ability to prioritize workload. Must be willing
to work a considerable amount of overtime. Required: H.S. diploma. 2 years
previous Customer Service or related experience Preferred: College degree. SAP
experience preferred. Bilingual is a plus!
Requirements
* Strong Customer Service skills, demonstrated
through previous experience
* Knowledge of and experience with SAP R3
* Ability to quickly learn internet based
applications
* Ability to learn the assigned HMH product
lines
* Attention to detail
* Strong analytical capabilities
* Problem Solving Skills
* Skilled in multi-tasking
* Basic Word and Excel Skills
* Strong Written and Verbal Communication
* Flexible and able to commit to working overtime
(when required)
* Schedule will range from 8:30am thru 9:00pm
Monday thru Saturday
How to Apply
Apply Online
Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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