Thursday, February 27, 2014

Customer Service Rep

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http://www.customeriskinginc.com/
Customer Service / Client Care
Provide customer service support and information to external and internal customers including, Sales Force, corporate departments, and other business unit employees, that meets or exceeds expectations. Provide a positive customer experience that will promote future business through courteous, accurate, and prompt responses to inquiries. Daily responsibilities will include processing orders, providing status to orders, providing quotes, and providing product information. Communicate order status or other items such as backorders, substitutions, pricing, discounts and product compatibility issues to customers. May be responsible for processing customer return authorizations.Ideal candidate will have exceptional customer service skills as well as the ability to make decisions with minimal supervision, handle a high volume of incoming calls, emails and paperwork. In addition, the ability to multi-task and work in a team environment is critical. Excellent oral and written communications skills, good analytical and problem solving skills, and excellent computer skills are needed as well as strong organizational skills and the ability to prioritize workload. Must be willing to work a considerable amount of overtime. Required: H.S. diploma. 2 years previous Customer Service or related experience Preferred: College degree. SAP experience preferred. Bilingual is a plus!
Requirements
* Strong Customer Service skills, demonstrated through previous experience
* Knowledge of and experience with SAP R3
* Ability to quickly learn internet based applications
* Ability to learn the assigned HMH product lines
* Attention to detail
* Strong analytical capabilities
* Problem Solving Skills
* Skilled in multi-tasking
* Basic Word and Excel Skills
* Strong Written and Verbal Communication
* Flexible and able to commit to working overtime (when required)
* Schedule will range from 8:30am thru 9:00pm Monday thru Saturday
How to Apply
Apply Online           
Apply Here By Choosing Multiple Job Codes




















                              

Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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