Thursday, May 8, 2014

Service Engineering Specialist

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The successful candidate will join a team of professionals responsible for maintaining and supporting BIS production environment. This position will manage a heterogeneous environment comprised of systems running Windows, UNIX and Linux.


The incumbent's role will include architecture and deployment of core infrastructure, performing software implementations and upgrades, resolving and documenting service incidents, capacity management validation, and creating implementation plans for the 24/7 NOC staff.
The role will also include testing and certifying new technologies, assisting with carrier partner launches and working within the defined change management processes to plan and schedule changes. The successful candidate will also be responsible for the population of the Problem Management knowledge base, and the conversion of known issues into planned changes. Responsibilities are subject to change as the role and environment evolves. This position reports to Manager, BlackBerry Internet Service Engineering.

Demonstrated experience with Unix/Linux and Windows administration
Five to eight years experience in an IT Administration or Network Operations settings along with demonstrated leadership skills
Experience with networking technologies, RDBMS databases and email systems
Scripting experience (Perl, python, Shell, VBScript, Jscript, Awk)
Experience maintaining standard Internet services such as DNS, NFS and DHCP
Experience with enterprise class monitoring tools
Demonstrated experience in system performance management techniques, and performance-related system level tuning
Demonstrated experience in the integration and interoperation of Windows and UNIX platforms in an enterprise environment
Post Secondary Education in Computer Science or a related discipline
Demonstrated experience as a proponent of 'best practices' and a leader in continuous improvement activities
Ability and motivation to learn new technologies quickly and with minimal support and guidance
Capable of reacting quickly to problems and following established procedures to implement solutions
Experience in proactive problem management techniques and reporting
Able to handle stressful situations with a level-headed approach and make extensive use of available resources
Demonstrated organizational skills
Strong written and verbal skills
Able to operate in a 7x24 operational environment
How to Apply
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Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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