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As the CRM Course
Developer & Instructor, you will help analyze, design, develop, and teach
courses on cutting-edge Avanade solutions using Microsoft technologies for
consultants worldwide.
You will be responsible for working very closely with
the company's top CRM Subject Matter Experts in order to guide and develop the
best scenario-based, lab-intensive training possible. Much of your time will be
spent developing curriculum, harvesting and repackaging materials from
Accenture and Microsoft, including simulations and labs, teaching courses
either via webcasts or in person courses. You will maintain our CRM Community
and Training portals. You will also work closely with the off-shore CRM
Technical Content Developer to co-develop courses. You will provide consultative
support and guidance to the CRM community. You will be a contributor on
customer facing engagements, and assist regions in delivering CRM training to
our external customers; you will maintain technical and field-relevant skills.
This will consume 25-35% of your workload.
This position reports
to the Manager of Design & Delivery.
Specific tasks:
Research, self-learn,
design, and develop courses, webcasts, boot camps and related curriculum per
year under tight deadlines, and manage incremental technology changes
including:
Developing a course
scope
Identifying SMEs
Researching and
learning new technologies
Writing the course
Developing and testing
labs
Conducting a beta
teach
Teaching course (live
or recorded)
Quality assurance,
proofing and post-mortems
Providing instructor
support as needed
Project manage course
development
Work with the Curriculum
Program Manager to ensure timely delivery of courses
Liaison with off-shore
CRM Technical Content Developer to co-develop courses
Provide support to
functional questions
Maintain course
quality / course evaluation scores in all CRM courses of 4.0 or higher in a 1 -
5 scale in all areas of evaluation, including:
Course content
Recording instructor
Supporting instructor
Overall learning
experience
Impact to skills
Package and edit
courses using various media technologies
Participate in
customer facing engagements
Assist field
consultants in developing the proper skills in order to deliver efficiently and
effectively
Provide technical
support on customer facing engagements
Contribute ideas and
foster teamwork within the larger GLD/CRM group.
Qualifications
Minimum Requirements:
Instructional Design
training or equivalent experience
Experience with
Instructional/course design for eLearning environments
Deep functional and
technical acumen and understanding of Microsoft Dynamics CRM
Microsoft CRM
Certification or at least 3 exams towards MS CRM Certification
2+ years experience in
customer solution development and delivery with focus on CRM
Technical experience
with Microsoft platforms and technologies.
Basic knowledge four
or more of the following products:
SharePoint Portal
Server
IIS
SQL Server
Exchange
Windows Server
Active Directory
.NET, XML, SOAP
Office/IBF, Outlook
BizTalk
SilverLight
Other Technical
Skills: Microsoft Office Suite, MS Project, technical background on MS
technologies/trends
Excellent written and
English language skills
Demonstrated customer
service, communication and interpersonal skills
Preferred
Requirements:
Microsoft CRM
Certification
Technical consulting
or worked within a consulting company
Contact center
solutions experience
Relevant industry
knowledge
Knowledge of
Articulate Studio products
Excellent presentation
and public speaking skills
How to Apply
Apply Online
Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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