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Preparation of FIR's
as per the parameters like quantity, quality & timely submission as
suggested by TKM
The information of FI,
SB's, TIB's to be shared with all Customer Service Staff & record the same
Follow SOP for
investigation of critical concerns like “Fire Hazard, Airbag & NVH”.
Ensure availability
& access of current operation manuals, repair manuals, bulletins &
wiring diagrams organized by vehicle,model & year to shop floor.
Ensure service shop
meet the distributor’s min equipment standard, including SSTs as per equipment
guide.
Ensure the technicians
have basic hand tools & equipment to carry out basic repairs &
maintenance efficiently.
Monthly audit of tech
basic hand tools & equipment for damaged / missing tools & report to
the Manager Service
To schedule &
conduct in-house training (MDPP) to the Pro Technicians as per the guidelines
given by TKM.
Coordinate with front
office for timely completion of all Technical Campaigns declared by TKM.
Ensure all technicians
follow Toyota 10 Principles , 4S in work area & active kaizen promotion
Ensure the usage of
all the protective equipment to maintain the cleanliness of the customer
vehicle
Ensure all customers’
requests on the repair order are completed to high quality standards.
Skill Required
Contribute to customer
satisfaction by proper & timely execution of diagnosis /technical concerns
Preparation of
technical reports & timely submission to the distributor.
Ensuring the
information sharing of TIB & SB with all concerned & proper filing of
the same.
Contribute total
technical support to sales, service, parts, body & paints & customer
relation depts.
Ensure dealers
policies & procedure standards are maintained all the time.
How to Apply
Apply Online @
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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HR Executive
Customer Is King
Web : http://customeriskinginc.com
Add CUSTOMER IS KING to your address book and never miss an email!
Find out how! (customeriskinginc.com)
Get inside info on all things Customer is king inc!
Become a fan on Facebook and follow us on Twitter!
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