Friday, June 25, 2010

Mainframe Phone Support Trainee






Training:
Training will last approximately 3-4 months and will begin by learning the available documentation and by gaining hands-on experience with other mainframe support technicians. Training continues by assisting on calls with current technicians.
Shift work is required and is rotated weekly. After training is completed and proficiency is achieved, you will be placed in the rotation for periodic on-call pager duty.
Requirements:
MIS degree, Associates degree, or military/civilian equivalent PC training is preferred but not required
PC skills
Professional verbal communication skills
Technical documentation skills are a plus
Previous customer or field service experience is a plus
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Data Centre Technician

Responsible for performing device break-fix activities, participate in the on-call rotation and provide on-site assistance for device installations. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Education:
Associate's degree in IT-related field plus two years of progressively responsible experience required.

Ideal candidates need to be familiar with the following:

IT Hardware Concepts:
RAID
SAN
o x86 Architecture
SCSI

Linux/Unix Administration:
Boot Process
GRUB/LILO
File Systems
Network device and protocol configuration
Directory Structure
Performance Management/Troubleshooting
Base Operating System Install
Scripting: Perl, Python, Bash
Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs

Networking Protocols (OSI Model)

Copper/Fiber Optic Testing/Cabling Standards


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Hardware Technician - Electronics

Responsibilities:
Provide exceptional customer support
Maintain and increase product knowledge through research and training
Research problems and customer inquiries to resolve issues
Log issues and resolutions into the CRM
Maintain a productive attitude in the workplace
Requirements:
Bachelor’s degree in technical field preferred
2 years experience testing electronics at the component level
2 years experience repairing electronics at the component level
Team oriented, flexible, and proactive self-starter who thrives in a team environment
Excellent verbal and written communication skills
Ability to make decisions independently while working in a fast paced environment.

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Jr Linux Administrator

Provide Network/System backups, making sure data can be restored,
data is encrypted, tapes are moved offsite.
Making sure that the UPS and generator are up and running
Documenting any moves, adds, and changes within the data center,
such as server moves, builds, deployments, maintenance windows
Installing patches on Server (Windows Server 2003 and Linux and Unix
based systems)
Assist with application deployment, repair failed hardware

In addition this person must be very organized and would like someone that likes to experiment with different technology, must be very creative.
Top 4 Skill Sets:
1) Linux Administration, specifically installing, troubleshooting
configurations within applications, must understand Unix scripting for
automation such as Perl or bash.
2). Must be familiar with enterprise backup. Should be able to use Unix shell scripts to automate back-ups.
Must be familiar with storage concepts such as volume management,
Local Disk/LVM
3). Good organizational skills so that any change within the data center
can be documented.

6 months Contract to permanent opportunity

Required Skills:
Linux Commands, unix scripting, ENTERPRISE BACKUP, storage concepts, Local disk/LVM, data center basics, server hardware, RAID, UPS, Active Directory
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Home Electronics and PC Networking Support

Description:
Seeking tech savvy, IT-oriented, detail-minded, and technically inclined people to provide technical support for home networking technologies. Technical Support Agents receive inbound calls at our client's state of the art support center. If you take joy in helping family and friends with tech gadgets and resolving their home electronic networking issues, but lack the formal training we have positions with plenty of benefits available for you - including tuition reimbursement available upon conversion (so you can get that technical training and certifications)!

Our Technical Support Representatives start off with the following:
Employee Referral Bonus Program
A great opportunity for career advancement
A variety of F/T and P/T schedules to choose from


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