Training:
Training will last approximately 3-4 months and will begin by learning the available documentation and by gaining hands-on experience with other mainframe support technicians. Training continues by assisting on calls with current technicians.
Shift work is required and is rotated weekly. After training is completed and proficiency is achieved, you will be placed in the rotation for periodic on-call pager duty.
Requirements:
MIS degree, Associates degree, or military/civilian equivalent PC training is preferred but not required
PC skills
Professional verbal communication skills
Technical documentation skills are a plus
Previous customer or field service experience is a plus
