As a Loss Mitigation Specialist you will be responsible for:
· Receiving phone calls from borrowers that have requested assistance with their mortgage and assess the possibility of short sale
· You may be responsible for obtaining financial information from the borrowers that will help determine their financial ability to cure their delinquency
· Updating the system with notes from the conversation with the borrower and assisting with the listing of the property
· Responsible for maintaining compliance with the Fair Debt Collection Act when making calls to borrowers
Principal Accountabilities
Solicit borrowers for short sale opportunities and field call from borrowers who have their properties listed for sale and need direction
Solicit borrowers for short sale opportunities and field call from borrowers who have their properties listed for sale and need direction
Update the special servicing system with notes from the borrower conversations and the expectations for a payment or next call
Send letters to borrowers, use system provided letters or generate new letter based on borrower circumstances
Ensure compliance with FDCPA relating to collection calls and letters
Send letters to borrowers, use system provided letters or generate new letter based on borrower circumstances
Ensure compliance with FDCPA relating to collection calls and letters
Skills and Experience
Experience working with a dialer a plus
Ability to work independently
Ability to prioritize work and meet deadlines
Strong phone presence
Strong written and oral communication skills
Good PC skills
Bilingual (Spanish) a plus
First and Second Shifts Available (nights and weekends may be required)
