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Data Center Technician - Full time shift
About the Job
We are currently looking to hire a Data Center
Technician. Typically requires a minimum of 1-2 year of Data Center, and Server
Room experience.
This position responds to customer incoming
inquiries via phone, email and web mail within a defined timeframe. It also
performs initial troubleshooting and uses proper communication and escalation.
Data Center Technicians monitor infrastructure, alarm panels, network and
customer hardware and adhere to procedures as defined. Daily operational tasks include data center
walk through to check critical areas, remote hands requests, and working the
ticket system.
Certifications Required: MCP, MCSA, A+, NETWORK+, or equivalent
preferred
Essential Functions: List and describe the job-related functions
necessary for the position.
·
Is initial point of contact (phone/emails/web mail) for all customer
inquiries
·
Verifies all contacts against data base to ensure that contact is
authorized to open a trouble ticket
· Acknowledges all incoming email and web
ticket inquiries within 15 minutes of receipt
·
Provides superior customer service to all customers
·
Adheres to customer-specific procedures and Service Level Agreements
(SLA)
·
Monitors all alarm conditions; follows escalation policies and
procedures and SEVERITY Level processes
·
Completes shift turnover at the onset and end of each shift
·
Provides hardware configuration and support including server builds,
rack and stacking, equipment and LAN cabling
·
Monitors all sites utilizing on-line tools and systems such as Solar
winds and System Center Ops Manager
·
Understands facility infrastructure specifically to the electrical and
mechanical systems used in a data center environments including: Generators,
UPS systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units
·
Checks Data Center critical areas as defined and reports issues found
·
Responds to all Data Center alarms per policies and procedures
·
Performs daily remote hands including tape swaps, DNS changes, RFCs and
other customer requests
·
Generates weekly customer web and network reports
Knowledge, Skills, and Abilities:
·
Strong customer service, technical aptitude and attention to detail
·
Basic ability to identify, diagnose, escalate and/or resolve moderate
technical issues pertaining to Internet protocols, TCP/IP, FTP, HTTP.
Experience with HP Proliant servers, Windows 2000/2003 server preferred. Knowledge of RIS a plus.
·
High level knowledge of all monitoring tools. Understanding our Severity Levels and
associated escalation procedures.
·
General experience and knowledge of data center/server room
configurations experience preferred.
·
Knowledge of ticketing systems.
·
Knowledge of Commvault Qinetix, Veritas NetBackup and Acronis suite.
If you have a desire to make a significant
impact, be recognized for your accomplishments and grow with an outstanding
company, Cervalis could be the place for you. We offer an excellent
compensation, benefits and equity package as well as a rewarding professional
environment with a focus on mutual respect, integrity, energetic collaboration
and customer satisfaction. We have a team of outstanding business and technical
professionals who possess the skill and drive to succeed in today’s fast-paced
environment.
How to
Apply
Apply Online
Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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how to apply where is link please tell me.
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