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Oversees all aspects of service delivery and
service expansion for a single multi-tower account
Negotiates contracts including master contract
revisions and PCRs.
Works with client to ensure operations delivers
business value expected from the contract.
Accountable for process improvements that drives
innovation that lower costs, improve data analysis, and meets account needs.
Accountable for delivery of all services
ensuring adherence to SOPs and meeting SLAs.
Leadership and development of staff to create a
progressive and thriving environment.
Prioritization of initiatives through strong
decision making
Ensures ITSM processes are followed, able to
identify process weaknesses and leverage SMEs for improvement
Takes consultative approach to provide client
with innovative and cost effective designs that fit their environment and meet
business requirements.
Works collaboratively with cross-functional team
members.
10+ years’ experience managing an IT
organization with a solid understanding of technology and process
Able to work in a fast paced environment, manage
multiple projects simultaneously and
Able to advise and collaborate with client
executives and senior IT management.
Bachelors Degree in Information Systems,
Computer Science, or Business, experience may be substituted for education.
Ability to
communicate to different levels of management and audiences of
varying technical skill.
Strong leadership
Desired skills:
Data Center/Operations background
Experience with Infrastructure architecture
Six Sigma certification or training
ITIL certification or training
Apply now
How to Apply
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Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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