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The Customer Billing
Specialist owns assigned customer billing accounts so that all aspects of
outstanding balances and future credit worthiness are proactively managed;
expedites account adjustments and customer
payments; researches and analyzes
customer claims and determines refund eligibility; interacts and follows up
with customers on sensitive collections issues.
Key Responsibilities:
• Performs ten day follow up calls
on assigned accounts
• Performs collection calls on
accounts in conformance with account guidelines in standard operating
procedures and accounts receivables
• Makes adjustments in Billing
Transaction Repository (BTR) as required on assigned accounts in compliance
with adjustment policy
• Properly use Billing Accounts
Receivables(BAR) and Billing Transaction Exception Transaction(BET) tools to
expedite dispute resolution on assigned accounts
• Prepares refund documentation as
required
• Performs bill reprints upon
guest request
• Responds promptly to inbound
customer and hotel communications via email and voice mail
• Performs area administrative
duties as required
• Processes account receivable
statements, follow-up letters, and dunning letters
• Aids in the identification of
collection targets
• Performs receivable inquiries
• Properly use business process
software to support collection duties
• Researches and analyzes billing
and collections questions and disputes
• Plan and organize work within a
defined set of duties
Basic Qualifications
• Minimum 1 year of work
experience with phones, customer service, collections or sales
• High School Diploma or GED
Preferred
Qualifications
• Microsoft Office Suite
• Decision making ability
• Time management skills
• Ability to work in a fast paced
environment
Professional Skill
Requirements
• Proven success in contributing
to a team-oriented environment
• Proven ability to work
creatively and analytically in a problem-solving environment
• Excellent communication (written
and oral) and interpersonal skills
How to Apply
Apply Online
Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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