Duties and responsibilities include but are not limited to:
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
Ensure that all workstation and client security systems are maintained as required by specific software policies
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Perform nightly network system/data structure back-ups, as well as system/data recovery operations as required
Repair or replace malfunctioning, in-use, workstations within one working day, and order replacement parts/machines within one week if workstation is under warranty
Analyze, research, diagnose & resolve complex system issues, including hardware, software & networking; as well as, associated help desk requests not resolvable by other support staff
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use
Perform routine network startup and shutdown procedures, and maintain control records
Employ workstation- and server-installed administrative tools to operate, configure, manage and/or monitor client/server systems, including Windows Exchange 2003, Symantec AntiVirus Corporate Edition, ScanMail for Exchange, and Veritas or Ultrabac Backup
Configure, optimize, document & monitor system hardware & software
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
REQUIREMENTS
Bachelors in Computer Science or equivalent; in IT field desired.
Minimum 8 years of experience with 5 years in Windows 2000/2003 administration.
A+ Certified, Microsoft Certified Network Administrators (MCSA NT4.0 and/or 200x) with two years experience directly supporting PC workstations, client/server and systems, and PC applications in a complex professional environment utilizing integrated electronic process support applications and systems.
Strong knowledge of Windows 2000/2003 server environment and Active Directory, design, implementation, administration and troubleshooting
Enterprise data center design and maintenance experience
Strong knowledge of TCP IP Networking and other network protocols
Experience performing with system backups and data protection with tools such as Veritas Backup Exec and Symantec Antivirus
Demonstrated experience using IIS/HTML, Dreamweaver, Coldfusion
Experience directly supporting Windows Servers 2003 and/or SQL Server, MS Exchange 2003, Red Hat Linux, Vista, XP, and Mac Operating Systems.
Excellent verbal and written communication skills
Experience writing installation qualifications, operational qualifications, and performance production qualifications
Ability to effectively document and communicate status of daily tasks
Ability to balance a varied workload and work independently as well as within a team environment
Ability to effectively interact with personnel at all levels in a dynamic work environment is required.
Requirements.
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