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Walkin for Phone Banking Officers at IndusInd
Bank - Chennai
Key Skills: customer care executive, customer
care representative,Phone Banking , phone banking officer,voice, inbound, call
taking,Call Centre Voice Process
Qualification: School & Graduation - Any
Graduate
Specialization: Voice Process - Both BPO
Type,voice process
Job Function: Operations/Customer
Service/Telecalling/Backend
Industry: Banking, CRM/CallCentres/BPO/ITES/Med.Trans
Answer incoming calls from customers to attend
service inquiries and questions, handle complaints, troubleshoot problems and
provide information.
Support and provide superior service via phones,
e-mails and faxes as a receiver and caller
Use questioning and listening skills that
support effective telephone communication.
Research required information using available
resources
Use an effective approach to handle special
telephone tasks like call transfers, taking messages, call backs, holds,
interruptions, and unintentional disconnects.
Understand the impact of attitude in handling
calls professionally
Provide customers with product and service
information
Enter customer information and process service
transactions.
Identify and escalate priority issues, route
calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Effectively deal with job stress, angry callers,
and upset customers
Use the most appropriate way to communicate with
different behaviour types on the telephone.
Apply the elements of building positive rapport
with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy
various customer situations.
Apply appropriate actions to effectively control
a telephone call.
Meets commitments to customers and organisation
Other duties as assigned.
Display Time flexibility towards shifts as per
the requirement.
Language Proficiency
English, Hindi (Mandatory)
And any other language from below:
Malayalam / Kannada / Telugu / Punjabi /
Gujarati / Marathi
Education and Experience
Mandatory - Graduate.
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge of call center telephony and
technology
Six months or more experience in a call center
environment
Customer service experience
Good data entry/keyboard skills
Key Competencies
Verbal and written communication skills
Listening skills
Problem analysis
Problem solving
Customer service orientation
Organizational skills
Attention to detail
Initiative
Judgement
Adaptability
Team work
Stress tolerance
Resilience
Other Details:
Open to work in shifts
Freshers are also welcome
How to Apply
Apply Online
Apply Here By Choosing Multiple Job Codes
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
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