Job Summary:
This position is responsible for the direct management of technical staff responsible for the design and delivery which includes:
This position is responsible for the direct management of technical staff responsible for the design and delivery which includes:
- The recruitment, hiring and retention of highly skilled technical team members
- Insuring the technical Staff is enabled to fulfill their assignments through effective training
- The scheduling and assignment of resources to projects
- Actively participate with R&D on developing the services delivery of new products
- Management of the upgrade process for the RIS System Install base
- Adhere to the ITIL based organizational structure and associated processes
Required Skills/Experience:
- Proven leadership skills in managing a diverse technical team that consist of 20+ members
- Extensive technical knowledge of Healthcare IT solutions
- Ability to oversee the design, implement and deploy technology-based solutions
- High level of written and verbal communication skill
- Proven experience managing business financials that include a Profit/Loss center of Services
- Bachelors Degree in Information Technology or related field or equivalent experience. An MBA is preferred
- Minimum 5 years industry experience with implementations and/or services in IT Healthcare
- Develop remote deployment technologies that facilitate cost savings and customer satisfaction
- Interface with Service Engineering, R&D and Commercialization teams to ensure common deployment practices
- Utilize install feedback in increase deployment effectiveness
- Design and institute remote support strategies for new installs
- Provide feedback as warranted to Service Engineering, R&D and Commercialization teams
- Create documentation requirements that are necessary to build solutions “pre-delivery”.
- Active participant on product commercialization teams
- Commercialization readiness assessments
Minimum Education Level: Bachelors Degree or equivalent work experience
