Monday, July 12, 2010

Retail Account Manager


TITLE: Retail Sales Representative
LOCATION: Assigned Territory and Plant

Sells the Company’s products and services in order to attain maximum sales volume. Implements Company programs and sales strategies for increasing sales and profits, utilizing the principles of the Marketing Star as well as a broad knowledge of the Company’s policies, products and services. Coordinates and implements sales and merchandising presentations and ensures superior sales service for established accounts. Develops new prospects on an ongoing basis.

*1. Sells the Company’s products and services to established and new accounts in order to attain maximum sales volume and in excess of the minimum volume required for this level Rep. Prepares and achieves targeted sales goals and profit criteria, implementing Company programs and sales strategies for increasing sales and profits. Utilizes the principles of the Marketing Star as well as a broad knowledge of the Company’s policies, products and services in order to accomplish this function.

*2. Identifies and researches potential prospects, develops new accounts and maintains regular contact with established accounts in order to ensure superior sales service, customer satisfaction, and identification of additional sales opportunities. Handles any necessary, timely follow-up needed with accounts in order to close sales.

*3. Communicates and implements marketing programs, conducts retail sales training including proactive “keep the sale” training to minimize returns, coordinates sales and merchandising presentations, and conducts Plant tours. Performs quarterly reviews with every dealer.

*4. Acts as consultant for assigned retail accounts in order for the retailer to maximum and grow their business including assisting dealers in proper floor displays, layouts, and merchandise selections. Provides advice to dealer regarding local promotional and advertising plans, and provides proactive assistance to the retailer in analyzing promotional/advertising results as well as day-to-day results and trends.

*5. Works effectively with Manager, Plant management and Plant personnel in order to ensure fulfillment of sales orders, and resolves issues and problems in a proactive and effective manner. Coordinates orders with Plant staff, and communicates specific terms and conditions of sales orders as well as any other special issues related to accounts.

*6. Works with dealer contacts and effectively resolves late payment, delivery or return problems, product quality issues while discerning perceived and valid issues, and/or other product/service concerns. Troubleshoots and mediates any ongoing dealer order or scheduled delivery timing and/or efficient dealer receiving concerns.

*7. Completes required paperwork, hard copy and electronic reports and records accurately and on a timely basis. Analyzes prepared reports and prepares appropriate responses or recommendations. Accesses Company electronic systems as needed.

*8. Maintains current knowledge of all Company products, service, marketing techniques, ordering procedures and pricing schedules. Maintains knowledge of current trends in the field and attends appropriate training programs, national and local sales meetings, Plant meetings, trade shows and other meetings.

*9. Monitors competitive manufacturers and non-Serta products in order to compare and sell Serta products and services more effectively. Makes recommendations to supervisor regarding new sales and marketing programs.

10. Services national accounts and key regional accounts as directed.

11. Provides assistance with special projects as needed.

12. Performs other duties as assigned.
*Essential Functions

Retail Sales Representative page 2

A. REQUIRED: 1. High School graduate or equivalent
2. Three years related, progressively responsible and successful outside sales experience (or one to two years such experience with bachelors degree).
3. Beginner to intermediate spreadsheet, word processing, email systems, and internet research skills.
4. Must have a valid drivers license, a good driving record and be able to provide proof of auto liability insurance.
B. DESIRED: 1. Bachelor’s degree in sales, marketing or related field.
2. Experience in the furniture or bedding industry (retail and/or manufacturing).
3. Beginner to intermediate knowledge of presentation or database software

1. Effective communication (verbal/written) and interpersonal skills to work effectively with external and internal contacts
2. Ability to work independently without close supervision
3. Ability to effectively represent the Company and products and services to dealers, vendors and other external contacts
4. Possession of creative and innovative aptitude related to sales and marketing activities
5. Effective analytical, organizational and planning skills
6. Ability to exercise discretion and sound judgment
7. Ability to interpret and support standards, policies and procedures

Errors committed in the course of performing the duties of this position could cause customer relation problems, a negative reputation and loss of market share, thus impacting the overall profitability of the Plant and the Company.

Work involves extensive local and regional travel to prospective, new and established accounts within the assigned territory. As a result, the Sales Rep must maintain a valid driver’s license, a good driving record, and be able to provide proof of auto liability insurance. Work involves occasional overnight national travel, and exposure to usual hazards found in a manufacturing environment.

SUPERVISED BY: Retail Sales Manager or Retail Field Sales Manager; may receive direction from the Chief Sales Officer, Regional VP of Sales or other Group management or local Plant Triad management
PROMOTION TO: Retail Account Manager or Retail Field Sales Manager
PROMOTION FROM: Hybrid Retail Sales Rep, or Key Customer Service Rep/Retail Service Rep


This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

HR BPO Payroll Team Lead/Manager

  • Accountable for partnering with the internal and external teams to deliver client service with quality
  • Enforces and support meeting/exceeding RSLs and KPIs and other performance quality objectives
  • Consults/collaborates with internal and external focal points to ensure alignment on priorities and projects
  • Accountable for adherence to the various internal and external audits requirements
  • Manages day-to-day service delivery within the team in a multi-client, multi-shore environment
  • Handles service escalations from internal and external clients
  • Monitors daily workflow of client team
  • Provides/Supports direction for process or problem resolutions
  • Reviews data for trending
  • Proactively looks for resolution of potential service delivery issues
  • Supports and holds associates accountable for continuous process improvements
  • Improves processes
  • Reviews and coaches for resolution for client/team escalations
  • Provides reports to clients and account team as required
  • Manages special projects required or need to support client ongoing delivery
  • Ensure annual review and updates to SOPs are conducted by associates
  • Provides support on compliance and regulatory issues
  • Support the Associate in the Annual Performance plans process and provide regular feedback
  • Manages Performance Improvement Plans as necessary
  • Monitors work schedule and time recording
  • Engages associates so their work contributes to business strategies and promotes a satisfying work experiences
  • Recognizes opportunities to build knowledge, skills and confidence by providing proactive coaching that prepares associates for success.
  • Attracts, motivates and retains highly qualified individuals who are committed to delivering client and business results
  • Promotes an atmosphere in which frequent, constructive coaching and feedback is the norm; personally and publicly encourages excellence in coaching and feedback
  • Trains team associates and act as Subject Matter Expert
  • Leads adherence to standard practices and client contractual commitments
  • Responsible for establishing Operational Metrics and tracking the measures
  • Participates in Client visits as needed
  • Prepares for/Lead/Support periodic Client Team Performance Review process

Formal Education & Certification

  • BA, BBA, BS in Business, or equivalent degree or work experience required
  • FPC and or/CPP certification preferred or equivalent work experience

Knowledge & Experience:

  • Experience/subject matter expertise in [WFA] functional processes such as Employee Data Administration, New Hire processing, I-9 Compliance, etc.
  • 1-3+ years people management experience
  • Must have Payroll experience
  • Experience leveraging Systems Development Life Cycle within projects or operations
  • Strong subject matter experience working with HRM Systems
  • Demonstrates excellent verbal and written communication
  • Able to write client ready documents and ongoing communications
  • Holds basic Accounting Skills for reconciliation of invoices to the contracted values
  • Demonstrate active listening, critical thinking, sound judgment and persuasion skills
  • Strong experience/knowledge of HRO processes
  • Understands and demonstrates problem-solving tools and methods
  • Some project budgeting/costing knowledge
  • Industry Knowledge desired
  • Experience managing multiple clients
  • Project Management experience desired

Technical Skill

  • Must have Payroll experience
  • Must have experience with ERP systems such as Peoplesoft, Oracle, or SAP
  • Proficiency in Microsoft Office (Word, Excel, Visio, and PowerPoint) multiple client systems and Internet research

Hewitt Expectations
In addition to position qualifications, all employees of Hewitt Associates are expected to demonstrate the following competencies:

  • Domain/Technical Expertise
  • Client Focus
  • Personal Impact
  • Operational Excellence
  • Business Acumen

Mortgage Servicing Specialists

As a Loss Mitigation Specialist you will be responsible for:
·         Receiving phone calls from borrowers that have requested assistance with their mortgage and assess the possibility of short sale
·         You may be responsible for obtaining financial information from the borrowers that will help determine their financial ability to cure their delinquency  
·         Updating the system with notes from the conversation with the borrower and assisting with the listing of the property
·         Responsible for maintaining compliance with the Fair Debt Collection Act when making calls to borrowers
Principal Accountabilities 
Solicit borrowers for short sale opportunities and field call from borrowers who have their properties listed for sale and need direction
Update the special servicing system with notes from the borrower conversations and the expectations for a payment or next call

Send letters to borrowers, use system provided letters or generate new letter based on borrower circumstances

Ensure compliance with FDCPA relating to collection calls and letters
Skills and Experience

Experience working with a dialer a plus
Ability to work independently
Ability to prioritize work and meet deadlines
Strong phone presence
Strong written and oral communication skills
Good PC skills
Bilingual (Spanish) a plus

First and Second Shifts Available (nights and weekends may be required)

Outbound Medical Call Center Rep

Position will be in a call center environment placing outbound calls to: pharmacies, medical offices and hospitals. Typical work-day will be a combination of calls, data retrieval calls, record abstracting, QA, and Data Entry. Days/times will be Monday-Friday 8am-5pm and will last indefinitely

Must have previous telephone work experience. 1 year of Call Center experience is ideal. Knowledge of medical terminology: medical billing, records, insurance, or working in a pharmacy are a must. Need to have good speaking voice and aptitude to be polite and persuasive. Must be able to follow strict telephone and data entry protocol. Must be able to type 30 wpm.

Must have HS diploma.

Integration Developer

Key Responsibilities

The successful candidate will be responsible for:
  • Reviewing of system and business requirements for applications integration
  • Detailed design of integrated solution and review design with integration team;
  • Technical implementation of enterprise-level interfaces and code review with integration team;
  • Unit and integrated testing; 
  • Technical documentation; and, 
  • Contributing to improvements of integration layer design and domain modeling.

Skills and Qualifications

The qualified candidate must have:
  • Solid understanding of SQL;
  • Solid Understanding of system development life cycle; 
  • A minimum of two (2) years of hands-on experience on one (1) of the following product suites:  Microsft Biztalk, Sun iCan –SRE, or Information Builders iway;
  • Three (3) to five (5) years development experience of Java or MS.NET platform;
  • Thorough understanding of HL7 specifications; 
  • Experience with developing message-oriented solutions;
  • Exceptional analytical and communication skills; and,
  • Attention to details, willingness to learn new technical and business domains.