Friday, July 23, 2010

Solutions Specialist

If you have call center experience and are looking for an engaging consultative role where you'll receive outstanding training in the s resolution of problems and fulfillment of services for marketing consultants. 

As one of our Solutions Center Specialists , your mission will be to analyze and resolves problems,, system issues, billing and credit inquiries, product pricing, placement, promotion and any other inquiries received via inbound calls and emails from Marketing Consultants, sales, and marketing managers. Drawing from your consultative approach, you will utilize your active listening skills and exceptional communication skills to provide necessary information and support to Marketing Consultants in the selling of products and services to each customer's needs. Your prior experience working in a fast-paced, performance-based call center environment will help with your smooth transition into this role and your strong customer service acumen will be a key to your success. Your ability to navigate the Internet and your experience or knowledge of local search engines such as Google and Yahoo along with MS Word, Excel and Outlook will enable you to perform your daily customer support responsibilities as well as take on other projects as needed. If you are looking for a fun and exciting place to begin or expand your customer service career then look no further and apply today!

Hardware Test Engineer - Validation

Duties include but are not limited to:
Perform research on various platforms such as: VMWare ESX 4, Windows 2008, SQL2008
Find the best configuration/solution to deploy the software on the platforms to
a) Maximize End-user experience (Study Insertion rate/Study display performance)
b) Minimize cost (Hardware, License, Footprint)
Run the validation of the software on the new platform
Validate new Workstation for best performance: DELL, HP, SAS Drives, PERC Controller
Video Cards: Matrox/ATI/ Barco
Monitors: Barco/Totoku/ Eizo/ NEC
Resolution: 1 MP/2MP/3 MP/5 MP/Combination of these
Work closely with the Performance team to assess the new hardware

Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent.
2+ years of hardware validation experience

Sr. BPO Sales Executive

The ideal candidate will have a successful track record in the capture and delivery of solution-based BPO Consulting Services engagements and experience in market assessment/strategic planning, and a hands-on role in new revenue attainment. To fulfill the requirements of this Executive opening, the individual performing the position should have exceptional communication skills with C-Level executives. 

Only those candidates with prior extensive BPO sales experience will be considered. 

Must Have: 
• Must have strong Payor Centric and Hospital Revenue Cycle Management experience.
• Must have strong offshore consulting sales experience.
• Must have extensive BPO sales experience.
• Ability to sell in a consultative manner to identify and address client issues. 
• Must have existing relationships with key executives in the local market. 
• Managing all aspects of the sales lifecycle from account penetration, pursuit strategy, and contracting. 
• C-Level selling and relationship building experience. 
• Ability to work with clients to craft innovative solutions to address client problems and issues. 
• Should be able to partner with Alliances/Channels and work with partners for crafting and selling solutions. 
• Excellent written and verbal communications skills. 
• Exceptional relationship development skills. 
• Experience in creating, editing and providing inputs for Proposal Content. 
• Clear demonstration of successful roles in a multi-tasking environment. 
• Should be able to create and communicate value propositions. 
• Ability to develop accounts through serving as a trusted advisor to executives rather than through traditional sales models. 
• Experience with operations and industry trends. 
• Able to design, scope, and sell innovative, business-focused and business process solutions to prospects and clients via integration of (Keane) services, solutions, and capabilities.

Project Manager – Systems Integration


  • Minimum five years experience overseeing systems integration and product development
  • Bachelor's degree in Computer Science or related field that focuses on technical/system project management.
  • Qualified candidates must possess a minimum of five to seven years of experience in world class organizations, preferably in the medical field.

  • The candidate should also have a familiarity with Quality Systems Standards (ISO 9000).
  • This resource must also have a cursory understanding of system integration, managing outsourcing activity, and software development.
  • The candidate must display sound leadership skills and the proven ability to manage multiple projects.


  • Major responsibilities will focus on the application of project management skills to address all business objectives associated with the release of new products.
  • Work very closely with Marketing on new product opportunities, to support a solid understanding of all internal business implications, and external vendor negotiation parameters
  • Work in conjunction with Regulatory Affairs to support 510(k) submissions, foreign licensing, and all regulatory based objectives.
  • Work very closely with R&D/Engineering to fully understand all elements of design control and the technological challenges associated with the project.
  • Perform project leadership with cross-functional teams, transforming project objectives into a working plan. This will entail the coordination of regular meetings to apply work breakdown structures and network development with all required organizational resources.
  • Provide updates, maintaining full visibility of the project status. This effort will entail a continued focus on maintaining compliance with the planned scope, scheduling, and cost objectives for the project

Junior Business Application Analyst


Job description

Within the IT team, you will be in charge of banking applications maintenance and support, with a strong focus on Triple’A banking software. In this context, you will:
  • Provide support to users, from issues solving to users training
  • Contribute to business applications implementation projects
  • Manage systems operations
  • Coordinate with software vendors: perform daily follow-up of requests, test and validate solutions delivered
  • Document our knowledge of the systems, including user guides, procedures
You will be in charge of supporting the users. 

Candidate profile
  • Initial experience in Organization, IT department or Consulting
  • Strong analytical skills
  • Flexibility and personal commitment to achieving results are a must
  • Experience on the following: Triple’A - Unix - Triple A scripting - Olympic
  • Education: minimum Bac+3
  • Fluency in English. 

Tax Business Analyst


• Interview clients to understand their business needs, requirements gathering, documentation, analysis and design participation, test script development, implementation facilitation and maintenance 
• Responsible for gathering client information to create clear, concise and complete business and functional requirements 
• Assist in interviewing client personnel to gather business process data and requirement 
• Assist in the documenting business requirements 
• Assist in the development of Use Cases 
• Assist in verification that business requirements/use cases are working in completed product through Quality Assurance (QA) process 
• Prepare business and functional requirements documentation from client or internal documentation 
o Actively participate in project phases and report status to Project Manager, including: feasibility, requirements, development, QA, implementation and maintenance 
• Participate in client meetings and document meeting minutes 
• Update documentation archive with all relevant project documentation 
• Work with Project Manager, Senior BA, Development team and QA team to facilitate implementation and/or support of project 
• Participate in training and developing training material 
• Use appropriate standard KPMG Global Program Life Cycle (GPLC) process and documentation templates 
• Embrace KPMG guidelines for risk management and how they apply to software requirements and completed products 
• Develop an understanding of the IES business and processes and the impact upon the projects 


• A degree is preferred or equivalent experience 
• Two plus years experience in either system implementation, International HR, or international tax 
• Demonstrated high level capability in the following areas: 
• Interpersonal skills 
• Multi-tasking and time management 
• Prioritization, conflict management, supervisory skills, ownership, pro-activeness 
• Experience and knowledge of expatriate services/tax is a plus but not required. 
• Excellent written and oral communications skills mandatory; strong quantitative and analytic skills essential 

Systems Engineer

If you'd like to leave the norm behind and change the way the world sees banking, consider the possibilities.

A Systems Engineer position is part of a team responsible for planning, implementing and maintaining systems at  Bank. This job position would be responsible for configuring systems, servers and applications and provide Tier 3 application support. The position would be tasked with researching, analyzing, and recommending infrastructure solutions and enhancements. The position requires the ability to systematically isolate technical issues. As a Systems Engineer the candidate must provide outstanding technical support to our clients. The position requires sharing rotation on call duties after hours and weekends from time-to-time to respond to emergency outages of systems.
Job Duties:

• Provide Tier III support.
• Assist with system solution designs
• Implement and maintain enterprise-class systems
• Coordinate internal systems projects as needed.
• Perform system upgrades as needed.
• Physical environment planning and review.
• Maintain and monitor health of systems, configuration, or other procedures
• Perform periodic performance reporting to support capacity planning
• Research and recommend performance tuning, hardware upgrades and system optimization

Skills, Knowledge and Experience:

• Strong coordination, organization, teaming and communication abilities required
• 3+ years experience in system or network engineering in a mid-size company with a proven track record of success
• BCA degree in Computer Science or equivolent
• Preferred MCP/MCSE Certification
• Strong experience with VMWare, SQL, Windows operating systems, clustering, and load balancing
• Experience with enterprise-class SAN preferred
• Experience supporting enterprise-class systems
• Experience with SCOM and SCCM preferred
• Excellent verbal and written communications
• Positive attitude

Actively learns, demonstrates and fosters the corporate culture in all actions and words.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

Ability to demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Must be able to keep up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training.

Test Engineer

Exp: 0 to 5 Years

About the Job


Job Description

Testing professionals utilize Accenture delivery assets to plan and implement testing and quality assurance initiatives to ensure solution quality before deployment.

Technical Testing professionals apply Accenture methods and other assessment procedures to identify system defects prior to deployment.

An Analyst Programmer/Senior Software Engineer contributes to the development, delivery and maintenance of technology-based business solutions.  He/she is skilled in designing, coding, testing, and implementing configuration changes to software applications to meet both functional and technical requirements.  He/she will have oversight responsibility for the technology solution and may assist in the development of the team.

Key responsibilities may include:

Manage on-shore and off-shore activities
Track and coordinate testing and related activities for assigned projects
Create release work plan, including estimating level of efforts, establishing key milestones, allocating resources, tracking actuals
Managing team to the release plan through the entire software development life cycle (SDLC).
Measure and monitor progress during each test phase to ensure that the project is tested, validated, and released on time
Coordinate defect creation, tracking, and run the daily defect meeting
Follow-up with client development teams to provide the necessary information for defect resolution
Participate in quality management reviews
Designing, coding and testing program modules
Maintaining, tuning and repairing applications; performing preventive maintenance activities; providing user support


Exp: 0 to 5 Years experience with any of the following: testing methodology; test planning and execution; performance testing and tuning; assembly/product testing; regression testing; performance testing; automated testing tools and reports.
Minimum 1 year experience using Automation Tools (i.e. QTP, Mercury Suite - WinRunner etc.)
Experience testing in Banking or Financial Services applications, Capital Markets, Market Risk or Credit Risk application experience required

Preferred skills

Development experience (i.e. Java, Cobol, Visual Basic, SQL, HTML, JSP etc.)
Experience in writing queries in SQL and/or Oracle and VB scripts
Experience with Unix
Experience with Autosys
Experience in handling multiple projects.
Experience with all phases of software development Life Cycle.
Experience working with onshore/offshore teams

Professional Skill Requirements

Ability to contribute to the creation of an environment that facilitates high performance and motivates individuals to work collaboratively as a team
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Strong oral and written communication skills
Time management skills
Basic project management skills

Finance Controller

In this role as the Finance Controller, you will be responsible for Financial Prep and Review, Fixed Assets, Budgets, and must have experience with Sales and Tax use.  They work with Great Plains and FrX so you must have worked in those platforms as well.  The Finance Controller position is a great opportunity for someone who might have 5-7 years of experience as a Sr. Accountant or Accounting Manager but is ready to make that next move.  

Client Relationship Manager

Client Relationship Manager (Must have Account Management Exp., Financial Service knowledge a plus)
About the Job
Job Description – Client Relationship Manager
About Us

Client Relationship Manager
The Client Relationship Manager is responsible for being the central point of coordination for all service related issues for designated team of 30-40 clients.
·         Provide consulting through detailed information and analysis of ECI services in order to promote and sell our products to existing clients.
·         Gather business requirements from clients to be able to implement stable and robust systems. Requirements may include, but are not limited to, Internet and voice circuit coordination, networking systems, voice systems, software licensing, workstation and server configurations, disaster recovery solutions, and compliance and archiving solutions.
·         Manage pipeline and all opportunities for existing clients on CRM team and review with management as necessary.
·         Develop and implement systems/processes to ensure/improve client satisfaction.
·         Monitor client usage and billing to ensure accuracy.
·         Work closely with engineers and project managers for projects and ongoing service-related activities.
·         Provide direction to engineers as a point of contact to the client to help resolve technical issues in a timely manner.
·         Work closely with the Helpdesk, Associate Service Director, Service Director and Team Leaders to manage larger scale client related activities.
·         Monitor all work that is being done as part of proactive maintenance for assigned group of clients.
·         Liaison between Client, and Technology vendors.
·         Work closely with the major facets of the business.  These areas include project management, engineering, voice solutions, purchasing, finance, circuits, and business development.  These relationships are key in order to effectively manage client expectations, as well as those of internal departments.

Position Requirements
·         Ideal candidate will have 3-6 years experience as a project manager, account manager or business analyst in the IT services/financial services industry.
·         College diploma or university degree in the field of computer science or equivalent field.
·         Strong knowledge of networking systems and workstation configurations; experience with financial services/trading environments a plus.
·         Proven track record of managing and building relationships with clients.
·         Excellent ability to diffuse tense situations.
·         Ability to sell services and products into existing client base.
·         Ability to work with all levels within the team.
·         Ability to multi-task and prioritize.
·         Self motivated and goal oriented.
·         Comfortable with high volume of client interaction both in person and through phone and email.
·         Impeccable ethical standards and professional presence.
·         Excellent organizational and communication skills.

Financial Accounting Clerk

Job Description:

Main Responsibilities:
* Provide administrative support to Financial Team, including CFO, Accountant and Consultants.
* Prepare bank deposits, prints checks, and prepares wire transfers.
* Maintain the accurate record of all assigned transactions.
* Reconcile bank accounts.
* Prepares and process accounting reports and annual financial statements.
* Resolves bank account problems with various banks and financial institutions.

Education & Experience
* Associates Degree Required (no higher)
* 2-5 years of experience within an accounting support role
* Proficient with Microsoft Excel, Outlook, Word

Skills & Abilities:
* Good working knowledge of database management, spreadsheet applications, presentation software and document imaging
* Strong attention to detail and follow-through, including proofreading and editing skills, and presentation of charts and other data graphs
* Ability to understand and follow written and oral directions
* Ability to communicate in a professional manner
* Ability to prioritize responsibilities
* Ability to analyze data, think critically, create and make improvements 

This is great opportunity for an Accounting professional looking to continue to use and apply their accounting skills and knowledge and have a stable position.

IT Application Manager - Financial Services

IT Application Manager - Financial Services

Position Description:

Energetic and dynamic IT Manager, providing leadership to a technology team supporting annuities administration and business systems capabilities. This person will be a change agent responsible for motivating, coaching, and developing a team of experienced analysts in the delivery of innovative solutions in support of the strategic plan. Proven analytical, problem solving, and positive collaboration and communication skills combined with the ability to confidently interact with a variety of personalities and levels of management are keys to success in this role.

Responsibilities include:

Directs and coordinates business systems analysis and applications development activities through direct and indirect staff reports in the areas of design, maintenance, scheduling, technology currency, and standard IT development practices
Works with the business community, developing and delivering technology solutions, managing an IT team, and driving to high levels of customer satisfaction
Manages staff to ensure effective design, analysis, project management, programming, training, implementation, and maintenance of enhancements
Reviews, recommends, and influences technology solutions, assisting in the systems planning process
Understands and identifies differing risk factors and establishes/implements appropriate controls
Prepares and manages budget planning and re-forecasting efforts
Possesses familiarity of vendor systems management, oversight and selection as appropriate.


In-depth knowledge of the principles, theories, practices, and techniques for managing activities described in job description
Possess technical expertise to provide leadership for business application design and support
Proficient in project leadership with expertise in analytical and problem solving skills
Ability to accurately analyze challenges, develop resolution plans, and implement solutions in a well-organized, efficient, and managed way
5+ years of IT and business work experience, including managing teams in business systems analysis, project management, application development, and/or other technical functions
Excellent presentation, oral, written, and graphical communications skills, as well as the ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
Experience effectively managing multiple projects simultaneously

Ability to identify and influence the right people, processes, and tools to achieve planned results on time and on budget
Strong interpersonal, teamwork, and collaboration skills at all organizational levels
Strong work ethic and ability to carry solutions from idea generation through implementation on time, on budget, and achieving customer's satisfaction
Strong analytic, organizational savvy, and leadership capability
Possess familiarity of vendor systems management, oversight, and selection as appropriate
Bachelor's Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
3-5 years of management experience
Specific annuities, insurance, and/or mutual fund experience required