Saturday, June 2, 2012

Non Voice Process - Business Analyst-Job Code: CIK-2286

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Handle day-to-day usage data acquisition needs;Respond to usage data inquiries from other teams within Company;Resolve usage data exceptions that occur in the system based upon established business processes. Maintain a central repository for all usage and ancillary data for Electric Markets in support of pricing, billing, supply forecasting, supply origination, and sales;Understand, extract, and document business rules. Deliver efficient, effective, professional and courteous service to intermediaries and customers Address all customer and agent requests and queries within established timeframes and service levels Take follow up action in respect of customer queries, requests and complaints and ensure effective closure Be proactive towards service level timelines and quality metrics as defined in the delivery model Analyzing problems & Providing Solutions Candidate should be ready for rotational shifts and offs. Candidate should be responsible and dependable. Should be team member in his/her existing profile. Should have Analytical skills.
Keywords:claim processing, medical billing, insurance process, accounts receivables