Monday, November 15, 2010

Customer Service Associate - Job Code: CIK-1853

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Customer Service – Call Center – Full Time or Part Time – Work from home

Job Description

You take ownership of the online merchant issue.
You want to solve the challenge on their first call with you.
You enjoy the challenge of having the frustrated, angry and “at the end of their rope" caller end the call satisfied and thanking you for your assistance.

Either full time or part time, you get to solve the issues the first time because you have the ability and the authority to solve many of the challenges you’ll face… no escalating… no callbacks.  For you, it’s about resolving the customer’s challenges the first time.

Promptly and professionally resolve incoming customer inquires both by phone or email
Contact customers to respond to inquiries or to notify them of actions
Examine all relevant information to the inquiry and use critical thinking to identify solutions
You may have an opportunity to schedule your own shifts in our 24/7 environment

Consider when you’ve called your favorite internet retailer. You know what it’s like when you receive one part of your shipment but not the other.  You get frustrated when you are unable to enter a different shipping address.  Answering these questions and more, from straightforward technical support like password resets, to challenging “I received the wrong product" calls, you’ll provide remarkable customer service… customer service where at the end of every call you are praised for diffusing the issue courteously with empathy and professionalism.

Join our at home call center opportunity and be a part of ending customer service frustration.

You are a customer service professional; you have proven experience making quick decisions that balance the customer relationship with profitability.  While you have the authority to expedite shipping, will doing so leaving the customer with a better impression and more engaged in the experience?  In addition to having proven past experience helping customers, you’ll also have experience

Understanding fashion and brands… knowing when it’s a FLIP dress or a Flip™ camcorder
Social perceptiveness, being aware of others’ reactions and understanding their reactions
Excellent listening & communication skills creating empathy & trust with the customer
Adapting to change while maintaining attention to detail & organization
Computer literate & skilled navigating through multiple screens
Excellent verbal and written communication skills – including grammar and voice quality
Self-sufficient and dependable

Even though you are working from your home, you aren’t alone.  Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment.  With our technology, you connect with team members, mentors and team leaders giving you support and guidance real time… just like walking down the hall to solve a problem with a colleague.

Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation
Previous call center or customer service experience.

Key Skills: Fresher, Under Graduate, MBA Marketing, HR, Day Shift, Excellent Communication, Housewife, Female, Part Time

Other state candidates.   Apply Now

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Mechanical Engineer (Freshers) - Job Code: CIK-1852

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Key Skills:
PLC, SCADA , Drives, Panel, Auto , BE, BTech, Diploma, Elec, Instru, Mech, BSc, MSc, GET, DET, Trainee, Fresher, Control, Automation, Process, Eng, Manual.

Job Description:
Mechanical Design Engineer, who will work on ongoing designs and analysis projects pertaining to
mechanical systems, equipment and packaging.

Design Engineer,Six Sigma, GAMP, AutoCAD, SolidWorks,CAD, Manufacturing, Machine shop Exp,
Fabrication, Planning/Estimation Work Independently In Technical Drawings - Detailing and Designing
with minimum supervision - Communicate effectively with the clients - Manage the work within
deadlines.Honesty & Sincerity Shuould Be Your Hallmark. Be A Role ModelSelf Motivated.

Years of experience: 0-3 years

Essential Skills and Experience:
Experience with body in white assembly process/stamping/welding
Be a key interface between design and body shop manufacturing engineering.
Tooling experience in automated welding equipment and/or stamping dies
Stamping background with experience setting up stamping process
Design for manufacturing experience
Prove manufacturing feasibility, enabling robust design and manufacturing assembly
Product & process feasibility studies, stamping and or welding simulation and proposals
Develop people friendly processes, facility and tooling design support, develop standardized work;
manage supplier relationships, familiarity with CATIA.
This is a key position and will be in charge of a number of duties including:
Conducting feasibility studies and testing on new and modified designs and directs support
personnel in the preparation of detailed designs, design testing and prototype fabrication.
Planning, engineering and designing automation systems and is responsible for project planning
activities, including labor and capital estimation, as well as scheduling and resource
identification and allocation.
Hands- on design activities include automation machines, equipment, systems, devices, and fixtures
to satisfy specific requirements.
Performing detailed design engineering activities to determine needs and translate them into
functional machine solutions and drafts operations manuals, procedures and instructions and may
train operations and maintenance personnel and is directly responsible for technical performance.
Determine specifications for materials, electronic components, construction and performance,
including equipment speeds, tolerances, material handling techniques, etc. Meet time schedules and
cost estimates on projects.
Sketch, design, and critique design work in AUTOCAD and Solidworks, including machine systems,
machine mechanisms, including sub-assemblies, tooling, framing structure, motors, drive components,
control systems, sensors, and accessory devices. Consider factors such as ease of setup, changeover
and maintenance, reliability, biocompatibility, contamination control and economy. Select standard
parts for incorporation into machine design.
Develop leads and convey concepts and specifications to the Mechanical Designer through sketches
and layouts. Direct the Mechanical Designer in the preparation of detailed designs and drawings and
checks and evaluates drawings for conformance to parameters.

Knowledge of machine design, development, and engineering experience in small part, high speed
manufacturing systems.
Exposure to Six Sigma, Lean, process controls a PLUS.
Good Automated Manufacturing Practice (GAMP) / ISPE experience is desired.
Extensive background in manufacturing and machine shop capabilities.
Extensive knowledge and experience in CAD, Autocad and Solidworks.
Thorough understanding of strength of materials, kinematics and dynamics, vibration, and fluid
flow, as well as plastic injection molding and metallic part assembly, bowl feeders, product
handling, part transfer and fixturing, process tooling, pneumatics, lead screws, cam devices,
stepper/servo motors, drive systems, slide systems, sensor technologies and application, and
machine control systems.

Other state candidates.   Apply Now

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Software Trainee - 2010 Batch Only - Job Code: CIK-1851

Off campus drive. Freshers Graduating in Year 2010

Education: B.E/B.Tech/M.E/M.Tech/M.Sc/M.C.A or B.Sc/B.C.A/B.E.S. Any Of  These Skills: C C++ C#

Skills: Java J2EE,,  Testing Engineers, Visual Basic,  Oracle, Flash, Web design, PHP, C#, SharePoint, SAP, Web Technologies, Web 2.0

"Customer Is King"
Registered office, registered in india since 2002,
Real regency buildings,
New no:231, old no.102, bharathi Salai,
Ground floor suite No.10. royapettah,
Chennai-600 014.

Monday to Saturday

Timings :  8.00Am To 11.00Am.(only)

Chat with Our Support Team:  Job Talk
Get Job Alerts by SMS Click here