Thursday, March 21, 2013

Assistant Store Manager

Job Summary:

If you are passionate about customers, love to lead a high energy team, and strive for excellence in all you do, be an Assistant Store Manager. As an
Assistant Store Manager, you will find the excitement of being a leader responsible for impacting the dynamic growth of the region's most successful bank.
It's all about YOU! You will be empowered to make difference.

Manages overall daily store operations including implementing policies and objectives
Recognizes the need to negotiate/influence Employees and Customers and is able to influence/negotiate the outcome within the store
Ensures that Teller Operational Standards, including proving the vault, Store Recap, drawer management and settlement competency are completed in accordance
with company policy

Assists in the management of monthly audits and related reports and ensures the integrity of Store Operations through Store self audit
Proficiently serves as an active Certified Consumer Lender and Notary for the Store with plans to increase loan volume
Coaches team members on identifying sales opportunities and may refer Customers to appropriate Store Employees or internal Business Partners
Serves as a first line Escalation Manager for Customer problem resolution, including assisting team members with difficult Customer inquiries and complaints
Proactively leads, manages, motivates and coaches employees to produce desired sales results, advice and CWI strategies measured by designated metrics
Ensures that Store is executing on established CWI initiatives and exceeding customer expectations; reviews and monitors CWI results and responds to customer
issues as appropriate
Attracts and retains diverse talent and provides leadership, coaching and mentoring to employees
We recruit also:


Warm Regards
HR Executive
Customer Is King
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