Wednesday, October 12, 2011

Service Manager/ Engineer-Job Code: CIK-2074

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Instructs customers in the proper operation of servicing locomotives and power product applications while on runs, in special meetings or training sessions.Administers unit service policy and procedures.Represents EMD in the delivery of new equipment and secures signatures on necessary release documents for locomotives.Inspects all products both before and after servicing.Effectively troubleshoot and repair all mechanical and electrical systems of a locomotive.
Maintain safe practices and good housekeeping.Maintain records on work and modifications performed and analyze data and report results.Ensure all governmental agency inspection requirements and/or procedures are accounted for and 
documented.Makes special observation of locomotives performance and prepares written report after each run.Maintains product and technical competence.Reports significant or developing service problems to higher management.Plans itinerary and controls expenses.Trains new service engineers.Performs service work in emergencies Research/coordinate special tool and material requirements.Assist in the investigation and documentation of product warranty issues.Effectively update daily shop reports as required.Assist in the identification investigation and resolution of product reliability and performance issues.Prepare task procedure documentation/instructions to effectively communicate requirements to the shop workforce.Identify and report warranty and charge back items.Regular contact with others outside the work group.Promote good group relations.Medium level of oral and written communications skills.Medium level of interpersonal skills to work effectively with customers and workforce.Medium level of analytical ability where problems are complex.Medium level of mechanical and electrical aptitude.Knowledge of fundamental inspection and reliability procedures and processes.Ability to read Engineering drawings.Knowledge of shop practices and basic machinery.Willingness to relocate.Ability to work as a part of a multi shift seven (7) day a week operation.
EMD product knowledge and experience.Proficiency troubleshooting locomotive problems.High level of computer skills.
Knowledge of locomotive database information.Functional knowledge of the railroads locomotive tracking computer system.Functional knowledge of SAP.Engineering,Effective Computer Skills,Effective Management Skills,Effective Oral & Written Communication Skills,Effective Organizational Skills,Effective Problem Solving Skills,EMD Product Knowledge (Preferred),SAP Experience (Preferred).
Keywords:Service engineer , Service Manager