Saturday, July 31, 2010

Java J2EE Developers

Java Developer position is responsible for determining, maintaining and enhancing existing System Architecture. In fact, the Developer must have a good understanding of System Architecture and Best Practices for infrastructure upgrades. This position receives general direction from the Manager. 
The security layer of the applications.
Legacy J2EE Core components.
Database connectivity.
Core Application structure.

Senior ASP.Net (C#) Web Developer

About the Job

A fantastic opportunity to join a vibrant web development company at an extremely exciting  time. An established and successful internet company is rapidly growing and achieving great success. The company has been running its own network of automotive websites and now also provides website design and development services to both car manufacturers and retailers.

The growth of the company ensures fantastic career opportunities and we are now recruiting for two senior level developers to join our ASP.Net (C#/.Net 4.0) website development team. The developers will primarily be involved in design and development of ASP.Net websites and WCF services, working on significant automotive websites for our major clients. The environment is fast paced and exciting as the company is achieving significant success.

Candidate Requirements

A graduate with either computer science or other scientific/engineering degree. 
At least 4 years work experience in commercial ASP.Net (C#) web development roles
Strong database skills using SQL Server 2005/2008 and TSQL.
In addition, the candidate will ideally have commercial experience with the following - Classic ASP, XML, XSLT, HTML and javascript/jquery.

We are looking for accomplished creative and innovative developers who enjoy working in a fast paced environment. The candidates must have an enthusiastic, flexible and 'can-do' attitude, be team players, happy to offer and accept technical advice.
We are looking for people who have a keen interest in development technologies and methods, a keen eye for detail, always striving to produce high quality work.

Call Center Analyst

Required Skills

Provide qualitative reporting and analysis regarding effectiveness and efficiency
Analyze and track historical call volume, seasonal variations and trends. 
Automation of key indicator reporting
Creation and maintenance of organizational and individual scorecard system
Track and analyze compliance to call center service standards.
Provide reports to call center management on call trends, productivity, quality, service levels and cost per call.  Run ad hoc reports as requested.  
Determine staffing requirements and resource allocation to support customer demand on an interval, daily, weekly, monthly and quarterly basis.
Monitor compliance to client-specific performance guarantees and notify management of problems as soon as possible.
Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.  Assist in development of call center programs and process improvements to enhance the level of internal and external customer service provided.
Design new call routing as requested by Vice President of Sales to support new and existing customers
Understand the sales cycle to acquire new clients or expand services with existing clients.?
Interact with clients on routine basis to support existing and new business
Provide regular capacity analysis and monitoring of systems and service, trunks, and connectivity in a multi-site environment to ensure stability
Establish and follow critical problem resolution escalation path for complex telephony issues with documented resolutions
Occasional after hours/?weekend schedules to support upgrades, problem management responses or critical business need
Monitoring phone lines at all time during the business day to make sure the call volume per channel is hitting projections
Hour-to-hour, day-to-day phone monitoring of all metrics and switches,
Understanding and functional usage of telephony technology including, but not limited to phone line messaging and routing, skills-based routing, KPI reporting, call and staff planning and forecasting.
Monitoring day to day phone metrics to advise if  we are exceeding goals or underperforming.

Required Experience

Required Experience, Skills and Education:
Ability to interact with technical staff across multiple lines of business and disciplines along with the ability to work with all levels within the organization, (staff to executive.)
Must possess excellent communication skills, written and verbal
Demonstrated ability to achieve results by working independently and as part of a team
Must have heavy MS Excel experience
Strong statistical skills
Knowledge of Call Center Operations and key performance indicators
Bachelor's Degree
0-2 Years of Experience

Executive Search Consultant

About the Job

Brief statement of the job - Executive Search Consultant
Responsibilities include –
  • Understand the client Job Description
  • Identify sales and P&L Leadership talent in the market using job boards, networking tools, cold calling etc.
  • Interviewing candidates to identify their preferences.
  • Match candidates to job openings with the clients
  • Hand hold the candidates and clients through the selection process.
  • Facilitate logistics to ensure the candidate and the client meet to discuss. 
  • Interact with the client POC for logistical support where necessary
  • Where necessary, help client with creating Job Descriptions
  • Where necessary, help candidates with resume formatting
Background/ Critical skills / traits
3-7 years experience in Contingent or retained Executive Search space. Experience in IT/BPO will be of interest.
·         Proven experience of closing sales and P&L positions
          Good knowledge of Outsourcing/offshoring
·         Vertical familiarity (understands key trends and pain points in industry, is able to link them to IT needs)
·         Leadership, communication, interpersonal skills coupled with strong market/customer driven orientation
·        Ability to work in a multi-cultural organization and build strong relationships

Business Process Outsourcing-Retail Vertical

Candidates will have solid quota/over-quota performance selling in consulting services to major Retail targets. Experience can include ITO services and solutions, but meaningful BPO experience must be there. Candidates may also have worked in the Retail vertical and then sold in other verticals at a consulting firm. Solid relationships with CXO executives in the vertical are important  to achieve the Client contact necessary to achieve deals. Although this is a quota- carrying position, there will be support staff to help generate vertical leads.