Technical Support - Entry Level-Job Code: CIK-2323

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Take inbound calls to provide the customer with technical assistance. Provide front-line technical support to end users on system and application support. Identify; research, troubleshoot, and resolve software problems. Receive requests from end users via telephone, Intranet, or email. Create trouble tickets and prioritize requests. Track and document activity and problem resolutions as well as resolve moderately complex to complex requests, such as problems with proprietary applications or the more difficult technical problems. Respond to requests and escalate appropriate requests to IT support groups. Track and record client information and resolution of problems and be proficient in all skills, policies, procedures, and protocol required to complete assigned tasks. This Department supports loan origination systems. You will be working to support all mortgage related positions. 85% of the calls are first-call resolved. 15% are escalation calls with follow-up call requirements. Handle questions towards applications (internal application systems). Broad knowledge of troubleshooting procedures and good analytic skills Ability to work in a high volume help desk environment Good understanding of networking technology Very good customer service and communication skills Must be able to multi-task.

Keywords:Entry level, technical, IT, tech, TSE, BPO, support,Performance Management, Relationship Manage

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Progrmmer (VB.Net)-Job Code: CIK-2322

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Design, develop, test, analyze, and maintain software applications in an n-tier architecture to support the achievement of business objectives. This requires a sound understanding of the business requirements to analyze and design effective solutions. This position implements new and modified programs into production and provides 2nd level technical support to address production and helpdesk problems. Work is completed in accordance with project methodology and IT standards and procedures. software and application development experience in an n-tier server/web-based environment Languages/Databases: VB.Net experience - required SQL experience * required XML experience - required MS SQL Server database development * required

Keywords:VB.Net, .Net Framework

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Trainee Manager-Job Code: CIK-2321

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Entry-level position into the management career path, and from this point you can build your own future with the tools and skills. Job Description: A successful Manager Trainee candidate must have excellent communication skills and interact with and work well with others in our fast paced and ever changing industry. Other responsibilities include: Sell lumber and building materials, conduct price quotes, process orders and returns, and develop excellent product knowledge. Create material estimates for customers in a timely manner Synchronize delivery and/or pick ups of customer orders Quickly resolve customer complaints and problems Able to prioritize; manage time and orchestrate multiple tasks. Interacts with stores, corporate office, and vendors. Build and maintain strong relationships with customers. Maintaining and merchandising inventory Job Requirements Experience working in a team atmosphere Ability to multi-task in fast paced environment Previous experience in retail or building industry highly preferred. 

Keywords:Trainee

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Automation Engineer - SCADA-Job Code: CIK-2320

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A successful candidate for this role will be responsible for helping fellow team members with the advancement of SCADA and Field Automation capabilities. Candidate's responsibilities will include: Pipeline SCADA Capability Identify opportunities for applying the SCADA capability to add value to the business and operations Work closely with pipeline operations and field operations to improve operations and support business and operations project and initiatives Implement SCADA modifications to support system changes and participate in on-call rotation for SCADA after hours support Understand pertinent compliance requirements for remote pipeline operations Pipeline Automation Capability Identify opportunities for applying the Automation capability to add value to the business and operations Support pipeline projects with Automation design, equipment specifications, PLC logic development, implementation and operational training for commissioning, etc. Conduct R&D to verify operational emerging automation, PLC software and instrumentation Requirements Must have ability to work independently, without needing specific, detailed instructions on what steps need to be taken to accomplish a task. Computer skills, specifically the ability to use Microsoft Word, Outlook and Excel, and ability to learn SCADA Software and PLC logic. Must have excellent written and verbal communication skills. Must have good customer relations skills and the ability to work with all levels of employees. Must have a valid driver's license Engineering, Electrical, Mathematics, or Computer Science degree from a 4 year accredited institution.

Keywords:sqlserver2000 plc scada dcs automation instrumentation qtp

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Test Analyst - Entry Level-Job Code: CIK-2319

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Work with cutting edge technology deliver high-quality solutions across multiple industries work on a variety of projects ranging in both and scope receive continuous training and career development. Functional Software Testing professionals are responsible for the end-to-end testing of both custom and ERP applications in multiple testing phases. Test phases may include component, assembly, and system testing depending on project needs. Functional and structural testing approaches will be used. A Test Analyst should be self-motivated and have the ability to think logically and troubleshoot problems The Test Analyst is responsible for the following: Primary Tasks Create test scripts Execute test scripts Develop the skills to write test cases\scripts that conform to standards and provide full coverage for the application under test Secondary Tasks Look for ways to improve the testing processes. Qualifications Basic Qualifications Bachelor degree Preferred Qualifications Software testing experience Development experience Excellent oral and written communication skills Excellent attention to detail.

Keywords:Automated Testing, Manual Testing

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