Profile of role and ideal candidate
You will run the Centre on a daily basis and handle Customer Service requests
You will hire, manage and develop (Front Desk) team members
You will have a strong client service ethic with proven ability to generate service income/revenue through effective up-selling and billing
You will conduct perfect tours for walk-ins and scheduled tours, as required with a goal of effectively fact-finding and offering a customized solution in order to convert the enquiry on the spot or transition the deal as seamlessly as possible to the sales team.
You will proactively manage the renewal process in conjunction with Management, working to retain every long term client.
You enjoy implementing and complying to policies and standards and your team values your management style
You will have prior experience in budget management, cost control and reporting
You will have strong working knowledge and proficiency in MS Suite of Office products
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