Thursday, February 6, 2014

Manager Business Systems

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Partner with business leaders to develop and improve technology enabled solutions that align with business priorities to enable achievement of critical business objectives.
Drive development of end-to-end solutions that enable seamless acquisition and retention of target customers.

Responsibilities:

Owner of key business platforms including marketing, CRM, partner portal and billing
Partner with key business leaders to design total business solution that meet business and customer needs. This includes business process design, information and reporting requirements and technology enablement.
Manage and improve performance of our marketing, CRM, partner portal and billing systems and processes in collaboration with the business leaders, software and consulting vendors, and engineering developer teams.
Develop information and reporting requirements (e.g. key performance indicators, dashboards) as well as the supporting processes to enable marketing, sales, solution providers, finance and executive team to proactively manage the business.
Drive development and execution of business roadmap. This includes defining and managing a project from concept through implementation across functional and technical teams to maximize adoption rates and ROI.
Strong collaboration and partnership with engineering developers to align priorities and resource allocation to optimize business delivery.
Ability to lead one or more scrum teams in agile software development model
Hire, coach and develop a team to deliver value-added reporting and business analytics in timely and predictable manner.
Requirements:

Success designing and implementing technology-enabled business solutions across team and team leadership roles (e.g. technical lead, functional lead, work stream lead, project manager).
Experience leading definition of systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
Demonstrated success leading large teams and collaborating effectively to manage stakeholder expectations and maximize solution adoption
8-10  years management consulting (or equivalent) with CRM based solution design and implementation. Marketing and billing experience considered a plus
Strong leadership and communication skills
Experience with Agile design and six sigma or lean methodologies
Bachelors degree required
MBA and/or masters degree in related field preferred
The Magento eCommerce platform serves more than 150,000 merchants worldwide and is supported by a global ecosystem of solution partners and third-party developers. Magento is a feature-rich, open-source, enterprise-class platform that offers merchants a high degree of flexibility and control over the user experience, catalog, content, and functionality of their online store. 26% of all eCommerce sites in the Alexa Top 1 Million sites use Magento, more than any other eCommerce platform. There are currently 260 Solution Partners worldwide - system integrators and agencies specializing in Magento, and nearly 100 Industry Partners - technology partners offering complementary software and services. In August 2011, Magento was acquired by eBay Inc.
How to Apply
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Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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