Saturday, September 6, 2014

Cisco Contact Center

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Experience in Contact Center Enterprise suite of products.  Cisco Unified ICM Scripting call-flow designing and development.  Cisco Unified ICM /CCE (Contact Center Enterprise - IPCC) Installation, Configuration
and Administration.  Design/Develop Cisco calls routing application and VXML scripting.  Knowledge of products like UCCMP, CUCM,CUIC, Exony.. etc  Knowledge of VRU product like Cisco CVP and IP IVR.  ICM and CVP Components. Good Understanding of Pre- Routing, Post routing and Translation Route ICM Scripting experience in Network IVR/VXML environment.  VXML application development using Cisco Call studio application.  Experience in building custom java elements in call studio application.  Experience in ICM Tools Config Manager, Script Editor, Call Tracer, Router Log viewer etc.  Good understanding of MS SQL database.  Excellent written and oral communication skills. Willing to learn new technologies and ability to learn
How to Apply
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Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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