Title: Solution Architect
Service Delivery professionals are responsible for providing service delivery across the breadth of offerings such as accounting, information technology, application development and maintenance, helpdesk services, procurement, learning and training, and human resources. The work that is performed by our delivery professionals may serve one or more clients concurrently and they may be located directly at a client site or within our global delivery network.
People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.
Our BPO resources can expect to:
- Incorporate skills which support Insurance BPO
- Receive ongoing training to build and extend professional, technical and management skills in all areas
- Enjoy our comprehensive and generous benefits package
The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the OADM.
Key Responsibilities:
Single Point of Contact Accountabilities
- Managing all OG, senior client buyer and functional owner relationships for the designated solution
- Driving the necessary sign-off of the OGP solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences
- Managing the OGP sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery
- Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards
- Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions
- Identifying leadership contacts for service transition and operations (e.g. OADM, mobilization lead) and ensuring appropriate solution plan transition for closed deals
- Interfacing with the delivery organization/s (through OADM when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
Solution Planning and Deal Shaping for Qualified Deals
- Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of OGP offerings
- Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan
- Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and CTS to deliver the defined scope of services
- Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups
- Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
- Define the Record to Report standard service offering
Qualifications
Basic Qualifications
- Minimum of 8 years experience in Business Management or Solution Delivery
Knowledge Skills/Requirements
- Minimum of 8 years experience in Industry Operating Experience in Finance
- Minimum of 4 years in Outsourcing delivery
- Sales experience selling Outsourcing Finance services
- Demonstrated business process acumen or affinity
- Experience managing off-shore teams
- Strong relationship building and influencing skills
- Strong project management ability
- Data analysis & interpretation
- Innovative problem solver
- Results-oriented self-starter - ability to take action and produce desired outcomes with little direction
- Bachelor's degree; Accountancy Certification and/or MBA preferred
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