Tuesday, April 1, 2014

Assistant Manager - Exports

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The export coordinator ensures customer shipments arrive at destination in the same condition they were received from the customer, in compliance with all governmental and industry regulations, accompanied by high quality customer service.

Communicate with cartage agent to arrange pickup of freight or container
Select appropriate export carrier and routing based on shipment characteristics or customer requirements
Communicate with export carrier to confirm booking and receive shipping details
Review customer documentation, confirm as correct and complete or request revised documents
Follow SOP – standard operating procedure – for standard requirements
Follow customer specific SOP for additional customer specific requirements
Identify shipments requiring special handling and regulatory compliance due to shipment characteristics or value, documentation, commodity, country of origin or destination, shipper or consignee
Enter required information into freight management system
Print and review documentation, confirm as correct and complete
Complete invoicing and billing process
Comply with all applicable regulations

Respond to customer requests for shipment status
Respond to e-mail and telephone requests in a timely manner
Respond to issues as escalated, escalate unresolved issues to next management level
Comply with corporate, regional, branch, and department policies and procedures

Any additional task or activity as requested or assigned by management

2+ years of experience as export coordinator preferred
Experience with Ocean /Air Export /Freight Forwarding highly preferred
Experience as customer service function highly preferred
Bachelor’s Degree or equivalent experience preferred
Excellent written and verbal communication skills

Excellent Customer Service Skills
Enjoys working with customers
Excellent interpersonal and communication skills
Ability to operate in global environment
Self managing and pro-active
Strives and identifies areas where we can improve service
Ability to work in a team environment
Strong written and verbal communication skills

English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Proficiency in the use of Microsoft Office, Excel, PowerPoint, and other technical software is required.
How to Apply
Apply Online           
Apply Here By Choosing Multiple Job Codes


Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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