Job Summary:
This position is responsible for taking calls
from the customers and responding to their questions, inquiries and concerns
about their specific communications products/services.
Job Duties and Expectations:
Responds to customer inquiries regarding
service, billing, equipment, features, activations, and/or changes to account
information taken via telephone, mailings, fax, or e-mail.
Informs customers about services available and
assesses customer needs.
Handles customer problems related to product
function or the replacement of defective parts.
Completes, processes, and maintains applicable
paperwork and records.
Qualifications
EXPERIENCE:
Requires 3+ months experience working with
people and providing them with service such as retail or restaurant experience.
Must be comfortable working on a computer and talking on the phone! Any
previous call center experience is a plus!
Recruitment for the following job codes also
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
Add CUSTOMER IS KING to your address book and
never miss an email!
Find out how! (customeriskinginc.com)
Get inside info on all things Customer is king
inc!
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Twitter!
Job Summary:
Desired Candidate Profile:
1. Graduate/Under Graduate, Drop Out (Any
stream)
2. Experience 0 to 5years
3. An understanding of ISP/Networking concepts
4. Basic computer and desktop knowledge.
5. Strong written and verbal communication
skills.
6. Troubleshooting skills
7. Flexible to work in night shifts: 24*7*5
days working.
8. Immediate Joinings.
Benefits With HCL:
1. Overtime,process allowance and incentives
over and above CTC.
2. Pick-up and Drop in AC Cabs.
3. Biannual Appraisal.
4. Internal Job Postings across all HCL
Divisions.
5. Employee Referral Policy.
6. 5 Days Working.
7. Excellent Growth Opportunities.
Telephonic Interview. Job Description &
Address Details Available On http://customeriskinginc.com
Visit & Choose The Job Code,Read The Job
Description & Mail to telecon@customeriskinginc.com
(Job Codes With Job Description Only Accepted)
Recruitment for the following job codes also
Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com
Add CUSTOMER IS KING to your address book and
never miss an email!
Find out how! (customeriskinginc.com)
Get inside info on all things Customer is king
inc!
Become a fan on Facebook and follow us on
Twitter!
If images are not displayed, click the above link like "Display images below - Always display images from customerisking@gmail.com"
Experience: 0 - 3 Years
Location: Chennai
Compensation: Rupees 2,00,000 - 4,50,000 Best Salary On Par With Industry Standards.
Education: UG - Graduation Not Required PG - Post Graduation Not
Required: Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops. Freshers Welcome.
Average Communications With Multi Language Skills. Freshers/Experienced
Candidates Preferred. Other Duties Stimulated By Superiors. Willingness
To Take Up Employment Immediately.
Chennai & tamilnadu candidates can walk in directly.
If images are not displayed, click the above link like "Display images below - Always display images from customerisking@gmail.com"
BPO / Call Center Jobs - Job Code: CIK-1372
About the Job
Get Employed In New International BPO/KPO In Chennai With International Standards Of Salary For Team Leader / Technical Support Executive / Assistant Managers.Willingness to Join Immediately.Openings Available In All Verticals Tech/Non Tech.
Senior/Junior Executive Healthcare BPO
Healthcare Business Process Outsourcing (BPO) firm seeks proven professionals.The candidate should have a deep understanding of, and experience in, at least one of the following healthcare verticals:
Revenue Cycle Management: Physician / Hospital
Third Party Administrators (TPA)
Healthcare Payer/Claims Processing
Healthcare Supply Chain Management and Healthcare Analytics
Spend Analytics and Healthcare Content Management
Requirements:
Should have worked major deals
Must have vertical / industry expertise in healthcare providers or payers
knowledge of strategic account management, sales/business development, project management, operations
Demonstrated successful track record in growing revenue & organic growth
Knowledge of financial and budget management
Strong problem solving and multi-tasking skills
Excellent communication skills, both written and verbal
Strong interpersonal and relationship management skills and the ability to influence customer opinions and behaviors demonstrated in previous roles
Excellent ability to maintain professionalism and confidentiality
Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment?
You are thinker, doer, believer, achiever, leader & have a Vision. Passion. Purpose of life
Summary of Primary Job Responsibilities:
Leads and executes sales strategy delivery for inbound and outbound client business to drive sales
results meeting client requests and activities ensure client satisfaction and achievement goals.
Develop and execute client sales programs that incorporate agent performance results including helping to design and execute on training and selection criteria, incentives and recognition tools, and performance management to meet client expectations. Measures, reports and manages client satisfaction.
Ensures weekly / monthly / quarterly business reviews are executed in conjunction with internal operations staff in sites. Understands and documents program goals, objectives and metrics and communicates them to internal operations.
Effectively researches, monitors, analyze, and reports program performance providing solutions for enhanced results. Provides values-based leadership, training and support through teamwork to accomplish common goals. Offshoring experience. Have previously led a sales call center.
Experience Target:
4-year college degree or equivalent directly related work experience
Experience Target:
0 to 3 years experience managing large, complex clients and providing leadership in a multifaceted, fast-paced contact center environment. Successful experience designing/developing solutions and implementing/evaluating initiatives related to sales performance delivery.
Skills:
Strong interpersonal skills with the ability to establish and maintain client relationships. Develops influential, meaningful executive-level presentations with effective delivery. Strong verbal and written communication and negotiation skills. Strong business acumen. Flexible, adaptable, and effect change manager. Critical thinker with analytical and financial management skills. Effective computer skills using of products in the Microsoft Office suite.
Knowledge/Abilities: Develops, articulates and advocates explicit business outcomes for client). Develops and collaborates with others to prepare value-driven solutions. Develops strong client relationships and navigates complex political environments. Professionally uncovers, manages and overcomes obstacles that hinder business objectives. Makes recommendations concerning pricing and contract negotiations. Works independently with minimal supervision and direction. Demonstrated personal drive and sense of urgency. Working knowledge of sales cycles and the impact to business strategies. Demonstrated ability to drive results oriented sales performance.
Comprehensive benefits package. Compensation is commensurate with skills and experience.
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Chennai & tamilnadu candidates can walk in directly.
Other state candidates will be intimated at appropriate time.
