Friday, July 30, 2010

IT Support Officer

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What’s the role?

Reporting to the Financial Controller, you will be primarily responsible for Level 1-2 support with some exposure to Level 3. Common tasks include resolving user issues around lower level network support, office moves, new user setup and permissions, software and hardware installations and general trouble-shooting. With 160 staff across 6 locations, your day will be busy and full of variety.

What are we looking for?

You will be qualified in Computer Science/IT with successful experience in a similar role. It is also essential that you have the ability to effectively communicate at all levels, build rapport quickly and work with competing priorities.

Your application must provide examples your experience in all of the following mandatory areas. To be the successful candidate you must possess:
Solid general IT knowledge
Advanced knowledge of Microsoft Office products
Exposure to Windows operating systems, including Active Directory
Citrix experience
Systems experience
Demonstrated problem solving skills
Strong customer service focus with a desire to deliver and exceed expectations
Well developed written and verbal communication

VM Ware experience would be desirable



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