Tuesday, December 3, 2013

Data Center Technician - Full time shift

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Data Center Technician - Full time shift
About the Job

We are currently looking to hire a Data Center Technician. Typically requires a minimum of 1-2 year of Data Center, and Server Room experience.

This position responds to customer incoming inquiries via phone, email and web mail within a defined timeframe. It also performs initial troubleshooting and uses proper communication and escalation. Data Center Technicians monitor infrastructure, alarm panels, network and customer hardware and adhere to procedures as defined.  Daily operational tasks include data center walk through to check critical areas, remote hands requests, and working the ticket system.

Certifications Required:  MCP, MCSA, A+, NETWORK+, or equivalent preferred

Essential Functions:  List and describe the job-related functions necessary for the position.

·         Is initial point of contact (phone/emails/web mail) for all customer inquiries

·         Verifies all contacts against data base to ensure that contact is authorized to open a trouble ticket

·         Acknowledges all incoming email and web ticket inquiries within 15 minutes of receipt

·         Provides superior customer service to all customers

·         Adheres to customer-specific procedures and Service Level Agreements (SLA)

·         Monitors all alarm conditions; follows escalation policies and procedures and SEVERITY Level processes

·         Completes shift turnover at the onset and end of each shift

·         Provides hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling

·         Monitors all sites utilizing on-line tools and systems such as Solar winds and System Center Ops Manager

·         Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units, Chillers, air handling units, CRAC units

·         Checks Data Center critical areas as defined and reports issues found

·         Responds to all Data Center alarms per policies and procedures

·         Performs daily remote hands including tape swaps, DNS changes, RFCs and other customer requests

·         Generates weekly customer web and network reports

Knowledge, Skills, and Abilities:

·         Strong customer service, technical aptitude and attention to detail

·         Basic ability to identify, diagnose, escalate and/or resolve moderate technical issues pertaining to Internet protocols, TCP/IP, FTP, HTTP. Experience with HP Proliant servers, Windows 2000/2003 server preferred.  Knowledge of RIS a plus.

·         High level knowledge of all monitoring tools.  Understanding our Severity Levels and associated escalation procedures.

·         General experience and knowledge of data center/server room configurations experience preferred.

·         Knowledge of ticketing systems.

·         Knowledge of Commvault Qinetix, Veritas NetBackup and Acronis suite.

If you have a desire to make a significant impact, be recognized for your accomplishments and grow with an outstanding company, Cervalis could be the place for you. We offer an excellent compensation, benefits and equity package as well as a rewarding professional environment with a focus on mutual respect, integrity, energetic collaboration and customer satisfaction. We have a team of outstanding business and technical professionals who possess the skill and drive to succeed in today’s fast-paced environment.
 How to Apply
Apply Online           
Apply Here By Choosing Multiple Job Codes


Warm Regards
HR Executive
Customer Is King
Web : http://customeriskinginc.com

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